TP Acquires Agents Only to Enhance AI-driven Data Services Expansion

In a significant strategic move, global digital services leader Teleperformance (TP) has officially acquired Agents Only, an artificial intelligence (AI)-enabled crowdsourcing platform specializing in connecting skilled professionals. This acquisition is set to boost TP's AI services, specifically under the umbrella of its TP.ai Data Services. The integration aims to unlock new levels of efficiency by providing on-demand access to certified experts, optimizing the management of projects in data labeling, annotation, and generative AI.

On June 18, 2025, TP announced that this acquisition will effectively scale its operations, allowing them to deliver services more swiftly and with enhanced quality. The on-demand nature of Agents Only's gig work platform allows for a rapid mobilization of qualified experts from around the globe. According to Thomas Mackenbrock, TP's Deputy CEO, this collaboration is intended to significantly cut down project timelines while maintaining high-quality outcomes. He stated, “Agents Only's crowdsourced workforce instantly plugs into our existing TP.ai Data Services, giving us scalability and the ability to tap into the right domain talent.”

Moreover, Michael Cole, Co-founder and CEO of Agents Only, shared excitement about the merger, emphasizing the potential to redefine what's possible in enterprise AI. He mentioned that combining their expertise with TP’s framework represents a huge validation of the innovative solutions offered by their software platform. This partnership is expected to significantly streamline the process of sourcing top-tier talent necessary for enhancing client projects.

The acquisition emerges as part of TP's broader €100 million AI investment plan initiated in February 2025, aimed at reinvigorating growth and accelerating the evolution of AI within digital business services. The demand for high-quality AI training data is on the rise, and TP seeks to meet this need by strengthening its position in the market through this acquisition. Akash Pugalia, TP’s Chief Digital Officer for the US Market stated, “By integrating a global, AI-driven crowdsourcing workforce platform, we are building the backbone for the next phase of enterprise AI—on-demand, at massive scale, and with strong precision.”

Engineering the Future of AI at Scale

As AI technology advances, so does the need for comprehensive training data, which is critical for implementing AI applications across various sectors, such as healthcare, retail, and autonomous driving. Agents Only’s platform functions as an intelligent workforce engine, effectively sourcing and managing a diverse array of annotators, data scientists, and domain experts to create a vast neural network of human intelligence. The integration of this workforce with TP.ai Data Services equips the company to carry out projects that necessitate high precision in artificial intelligence machine learning (AIML) and generative AI.

This collaboration promises to reduce the traditional bottlenecks associated with data-intensive tasks, enabling quicker project launches while upholding standards of accuracy and ethical integrity. The utilization of automated compliance checks, real-time quality dashboards, and a reinforced human-in-the-loop approach will ensure that these initiatives can take off in hours rather than the usual months while maintaining transparency throughout the AI lifecycle.

TP.ai Data Services, already known for its flexibility and cutting-edge capabilities, strives to cater to a broad spectrum of data-related needs, from human-in-the-loop annotation to machine learning pipelines. With the deployment of this new AI-driven workforce, the aim is to support organizations in launching groundbreaking AI initiatives that meet today's demands without compromising quality.

In summary, the acquisition of Agents Only symbolizes a pivotal step toward revolutionizing how businesses harness technology for innovative solutions. The partnership is set to elevate TP’s capabilities in the AI landscape, enabling it to offer unparalleled services fused with speed and quality. As the landscape of artificial intelligence continues to evolve, TP's commitment to integrating exceptional human talent with sophisticated AI technology places it at the forefront of this exciting frontier.