#Japan #Tokyo #Google Workspace #Gemini AI #Built Material

Revolutionizing Operations: Built Material's Journey with Google Workspace

In a significant move towards digital transformation, Yoshizumi Information, a premier partner of Google Workspace based in Chiyoda, Tokyo, has aided Built Material Co., Ltd. in integrating Google Workspace and Gemini AI into their operations. Founded in 1923, Built Material has built a solid reputation as a specialist trading company and manufacturer of construction and housing materials. This collaboration marks their commitment to evolve with current technologies to enhance operational efficiency.

Background and Challenges

Built Material has long relied on its established delivery network and strong stakeholder relationships. However, the traditional order processing methods prevalent in the industry, such as FAX and phone orders, were leading to inefficiencies and increased human error. Rather than expecting customers to adapt to new systems, Built Material decided to revolutionize its internal processes by adopting Google Workspace as a unified platform and leveraging Gemini AI to innovate their operations.

Key Benefits of Implementation

Strengthening Order Processes with Gemini

With the introduction of Gemini, Built Material has managed to automate crucial steps in their order processing system without altering customer habits. By implementing double-checking mechanisms in data entry and verification, they have achieved substantial time savings while significantly reducing the possibility of errors. This reform has allowed them to improve lead times and enhance delivery efficiency, ensuring customer satisfaction with timely order fulfillment.

Unified Information Sharing for Fast Communication

The adoption of Google Workspace has established a flexible infrastructure allowing instant access to information, irrespective of location. Tools such as Google Chat and Google Meet have facilitated seamless communication between sales and delivery teams, enhancing their support capabilities. This shift to a digital communication framework has taken their operational efficiency to unprecedented levels.

Channeling Time Created through Digital Transformation Towards Human Interaction

The efficiencies gained through digital processes have freed up valuable time that Built Material now reallocates to human-centric activities. They emphasize more tailored customer interactions and expert consultations, strengthening the foundational relationships built over their century-long history. As they strive to maintain the vital human touch in their interactions, they acknowledge it as the key source of trust that underpins their business.

Insights from Built Material's President, Tatsuya Yano

Tatsuya Yano, President of Built Material, expressed, "Our belief is that digital transformation is not merely about implementing tools; it is a means to enhance customer satisfaction. By spending the time we've gained on personalized support and professional proposals, we focus on providing value that only human interaction can offer—deepening trust with our clients. We are convinced this approach is paramount to support our customers' businesses genuinely. We recommend Google Workspace and Gemini as potent tools for any company seeking to enhance its strengths and deepen ties with clients. Although change is challenging, partnering with reliable allies like Yoshizumi Information has assured us of a new kind of trust."

More Information on Built Material's Case Study

For more insights on this successful collaboration, please visit Built Material Case Study.

Upcoming Free Seminar by Yoshizumi Information

Yoshizumi Information is hosting a free seminar titled "Google Workspace vs. Microsoft 365: A Comprehensive Comparison! Enhancing Work Styles in the AI Generation with Gemini" on February 10, 2026.

Seminar Topics:

• - Overview and Key Comparison Points of Microsoft 365 and Google Workspace
• - Utilizing Generative AI with Google Workspace and Microsoft 365 Copilot
• - Real Case Studies of Transitioning from Microsoft 365 to Google Workspace

Who Should Attend:

• - Decision-makers contemplating whether to implement Microsoft 365 or Google Workspace
• - Organizations aiming for improved operational efficiency and productivity
• - Those exploring the transition from Microsoft 365 to Google Workspace
• - Individuals interested in the latest business tools and technologies

For further details and registration, visit Seminar Registration.

About Built Material Co., Ltd.

Located in Meguro, Tokyo, Built Material Co., Ltd., founded in 1923, is a unique entity in the construction supply chain, earning its reputation through its extensive logistical capabilities and just-in-time production model. With a strong emphasis on stakeholder relationships and a century of trust, they are committed to leveraging digital technologies for the next 100 years of business. Their phased DX initiative, including the adoption of Google Workspace and Gemini, aims to maximize customer satisfaction, propelling them into their second century with confidence.

About Yoshizumi Information Co., Ltd.

Yoshizumi Information is a Tokyo-based specialist in DX support, established in 2005. As a premier Google Cloud partner, they focus on realizing next-generation work styles through cutting-edge technology. They offer comprehensive support for the implementation of Google Workspace, provide training, and engage in IT optimization, ensuring businesses can grow via innovative processes.

For inquiries, please contact the Marketing Department at Yoshizumi Information.