Shaun McDougall Joins First Horizon Corporation as New Head of Consumer Banking

Shaun McDougall Takes the Helm at First Horizon Corporation

Introduction
On August 15, 2025, First Horizon Corporation, traded under NYSE: FHN, made an exciting announcement regarding its executive leadership. Shaun McDougall has formally taken over the position of Head of Consumer Banking. This newly created role signifies First Horizon's commitment to refining a comprehensive client experience strategy within its consumer segment, a crucial area for the bank's growth and evolution.

Leadership Focus
In his new position, McDougall will oversee various teams, including Retail Banking, Digital Banking, and Small Business Banking. This structure underscores the bank's dedication to offering an integrated shopping experience across multiple channels and touchpoints. McDougall’s leadership aims to enhance customer engagement, ensuring that clients have a seamless interaction with First Horizon at every stage of their financial journey.

Experience and Track Record
Shaun McDougall arrives at First Horizon with over 20 years of valuable experience in the financial services sector. He was most recently with Wells Fargo, where he contributed significantly to the growth of branch banking and customer experience strategies. Prior to Wells Fargo, he held influential roles at HSBC, leading efforts in wealth management and small business banking, and had previous leadership experience at Citizens Financial and JPMorgan Chase. His comprehensive background equips him with the necessary tools to spearhead First Horizon's strategic initiatives in consumer banking.

Statements from Leadership
Anthony Restel, Senior Executive Vice President and Chief Banking Officer of First Horizon, expressed enthusiasm about McDougall joining the team. He stated, "We're excited to welcome Shaun to First Horizon. His energy, expertise, and commitment to elevating client experiences align perfectly with our mission to deliver exceptional service." Restel emphasized that McDougall’s appointment is pivotal as the bank positions itself for future growth.

Vision for the Future
In his new role, McDougall is tasked with creating client-focused strategies that resonate with the evolving financial landscape. Collaborating closely with leaders across various departments, he aims to ensure that First Horizon offers simple, valuable, and seamless banking solutions for its consumer clients. McDougall spoke about his excitement, noting that the bank's innovation-focused culture is a perfect match for his professional philosophy of prioritizing customer experience and team performance.

First Horizon Overview
First Horizon Corporation is a prominent regional financial services entity, boasting approximately $82.1 billion in assets as of mid-2025. Based in Memphis, Tennessee, the bank operates extensively in the southern United States across twelve states. It offers a comprehensive suite of services, including commercial and private banking, wealth management, and mortgage banking. The bank has received accolades for its workplace culture and has been recognized as one of the best employers in the nation by Fortune and Forbes, emphasizing its reputation as a reliable institution.

Conclusion
McDougall's joining of First Horizon as the Head of Consumer Banking marks a significant step in the bank's evolution. With a strong focus on customer experience and innovative solutions, he is poised to lead the charge in enhancing the bank's consumer offerings. As First Horizon continues to grow, McDougall’s leadership will undoubtedly play a crucial role in achieving the bank’s ambitious goals for the future.