SB C&S Partners with PagerDuty to Launch Operations Cloud in Japan
In a significant development for the Japanese IT landscape, SB C&S, a prominent player in the technology distribution sector, has entered into a distribution agreement with PagerDuty, a leading company in digital operations management. This partnership aims to bring the "PagerDuty Operations Cloud" to Japan, enhancing the incident management capabilities for businesses across the nation.
For over 30 years, SB C&S has championed its commitment to delivering innovative technologies in easily accessible formats, aligning closely with its core philosophy since its founding. With the adoption and integration of cloud services and microservices on the rise, the complexity of IT systems has surged, necessitating robust operational frameworks to ensure reliable service delivery. Organizations are increasingly required to adeptly manage incidents characterized by system failures or service disruptions, making it crucial to effectively aggregate alerts, identify critical incidents, notify the right personnel, and share relevant information amongst stakeholders while also reflecting on the response after the fact.
However, challenges such as managing numerous alerts, process dependencies, and inter-departmental coordination have made it difficult for IT teams to maintain efficiency. This is where the "PagerDuty Operations Cloud" steps in as a transformative solution, dedicated to supporting incident response within enterprise digital service operations. The tool assists organizations in establishing a real-time framework where all stakeholders can grasp the situation swiftly while proceeding with necessary actions. This ensures that operational workloads are minimized, paving the way for continuous improvement and stable service delivery.
SB C&S will leverage its widespread network of approximately 15,000 sales partners and its expertise in cloud services, security solutions, and monitoring tools to effectively promote PagerDuty’s offerings.
Key Features of PagerDuty Operations Cloud:
For more detailed information about the product, visit the official PagerDuty Operations Cloud page.
For inquiries regarding the product, please reach out to: [email protected].
The "PagerDuty Operations Cloud" is also available on the AWS Marketplace, a platform for procuring software and cloud services. As a Designated Seller of Record (DSOR) partner, SB C&S will offer the Operations Cloud on this marketplace, thereby allowing end-user companies to acquire the product according to their existing AWS environment and purchasing processes. This collaboration will enable PagerDuty to connect with a broader base of customers utilizing AWS, addressing a growing need for procurement solutions.
According to Yoshiyuki Yamane, CEO of PagerDuty Japan, "We are thrilled to welcome SB C&S as our first distributor partner, which is a major player in Japan's IT distribution sector. The increasing operational burdens faced by many Japanese companies present a significant challenge to productivity. Our collaboration with SB C&S, which boasts a sturdy national network, will enable us to swiftly deliver the value of PagerDuty to more businesses, regardless of their size, across the country. Through this partnership, we aim to alleviate operational stress for companies and allow them to focus resources on genuine innovation, driving Japan's vision of continuous digital business."
About PagerDuty:
PagerDuty is a global leader in digital operations management and the Japanese arm of PagerDuty, Inc. (NYSE: PD). The "PagerDuty Operations Cloud" integrates incident management, AIOps, automation, and customer service operations into a flexible, scalable platform that minimizes operational risk and costs while enhancing innovation speed, thus driving revenue growth. More than half of the Fortune 500 companies and nearly 70% of the Fortune 100 companies rely on PagerDuty as an essential infrastructure support for modern enterprises. To view customer examples in Japan, visit this link.
For over 30 years, SB C&S has championed its commitment to delivering innovative technologies in easily accessible formats, aligning closely with its core philosophy since its founding. With the adoption and integration of cloud services and microservices on the rise, the complexity of IT systems has surged, necessitating robust operational frameworks to ensure reliable service delivery. Organizations are increasingly required to adeptly manage incidents characterized by system failures or service disruptions, making it crucial to effectively aggregate alerts, identify critical incidents, notify the right personnel, and share relevant information amongst stakeholders while also reflecting on the response after the fact.
However, challenges such as managing numerous alerts, process dependencies, and inter-departmental coordination have made it difficult for IT teams to maintain efficiency. This is where the "PagerDuty Operations Cloud" steps in as a transformative solution, dedicated to supporting incident response within enterprise digital service operations. The tool assists organizations in establishing a real-time framework where all stakeholders can grasp the situation swiftly while proceeding with necessary actions. This ensures that operational workloads are minimized, paving the way for continuous improvement and stable service delivery.
SB C&S will leverage its widespread network of approximately 15,000 sales partners and its expertise in cloud services, security solutions, and monitoring tools to effectively promote PagerDuty’s offerings.
Key Features of PagerDuty Operations Cloud:
- - Centralized Alert and Event Management: Aggregates alerts and events from various monitoring tools and cloud services, providing a centralized system for managing necessary incident information. This feature helps swiftly identify incidents and lessens the operational burden on teams.
- - Integration with Related Tools: Capable of integrating with existing monitoring tools, IT service management (ITSM) systems, ticket management solutions, and communication tools, seamlessly facilitating information sharing and updates during incidents.
- - Notification and Escalation Functions: Automates notifications and escalations to the right personnel based on the nature of the incidents, which helps mitigate missed confirmations and delays in response efforts.
- - Workflow Automation and Analysis: Supports the standardization of incident response through workflow automation, recording historical data, and providing analytical insights that can be leveraged for post-incident reviews to foster ongoing operational improvements.
For more detailed information about the product, visit the official PagerDuty Operations Cloud page.
For inquiries regarding the product, please reach out to: [email protected].
The "PagerDuty Operations Cloud" is also available on the AWS Marketplace, a platform for procuring software and cloud services. As a Designated Seller of Record (DSOR) partner, SB C&S will offer the Operations Cloud on this marketplace, thereby allowing end-user companies to acquire the product according to their existing AWS environment and purchasing processes. This collaboration will enable PagerDuty to connect with a broader base of customers utilizing AWS, addressing a growing need for procurement solutions.
According to Yoshiyuki Yamane, CEO of PagerDuty Japan, "We are thrilled to welcome SB C&S as our first distributor partner, which is a major player in Japan's IT distribution sector. The increasing operational burdens faced by many Japanese companies present a significant challenge to productivity. Our collaboration with SB C&S, which boasts a sturdy national network, will enable us to swiftly deliver the value of PagerDuty to more businesses, regardless of their size, across the country. Through this partnership, we aim to alleviate operational stress for companies and allow them to focus resources on genuine innovation, driving Japan's vision of continuous digital business."
About PagerDuty:
PagerDuty is a global leader in digital operations management and the Japanese arm of PagerDuty, Inc. (NYSE: PD). The "PagerDuty Operations Cloud" integrates incident management, AIOps, automation, and customer service operations into a flexible, scalable platform that minimizes operational risk and costs while enhancing innovation speed, thus driving revenue growth. More than half of the Fortune 500 companies and nearly 70% of the Fortune 100 companies rely on PagerDuty as an essential infrastructure support for modern enterprises. To view customer examples in Japan, visit this link.
Topics Business Technology）
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