#Japan #Fukuoka #AndDot #Ork

Fukuoka Prefecture's Innovative AI Search Function

Fukuoka Prefecture has made a significant leap by introducing an AI-powered internal search function, known as "Ork 行政あんない," on its newly revamped official website. This cutting-edge feature, provided by AndDot Co., Ltd, headquartered in Shibuya, Tokyo, allows users to efficiently access essential administrative information from a staggering 15,000 pages of content.

Enhancing Accessibility

The feature employs advanced AI technologies to understand user inquiries, summarizing the key points while also displaying the source webpage titles and links. This ensures that information is both accurate and easily accessible. What's more, the AI system supports seven languages, including Japanese, English, Simplified Chinese, Traditional Chinese, Korean, Vietnamese, Nepalese, and Thai, making it the first of its kind in Kyushu to adopt generative AI for internal searches and the first nationwide to offer multilingual support.

The AX Production Business

AndDot's services extend beyond mere AI tool implementation. The company specializes in transforming businesses with AI-centric methodologies, termed AI Transformation (AX). Their comprehensive approach involves reconstructing business models from an AI-centric perspective, thereby fostering sustainable competitive advantages.

Through in-depth discussions about management issues and workflow processes, AndDot assists in selecting the optimal AI technologies, implementing them, and establishing an educational framework for organizational culture.

Addressing User Challenges

Fukuoka's official website serves nearly 7.5 million users annually, but feedback from residents highlighted difficulties in finding necessary information. Recognizing this, the recent website renovation emphasized the importance of information searchability and usability. AndDot’s generative AI played a crucial role in reinventing the core functionality of the internal search feature.

Features of the AI Search Function

The Ork行政あんない harnesses generative AI to provide both summarization and source referencing in response to user inquiries. For instance:
1. When a question is asked, AI generates a summary response linked to source material, which helps in directly correlating the answer with its origin.
2. Source pages are displayed in a user-friendly format, which includes titles and URLs, ensuring clarity and relevance.

Some highlighted features include:

• - User-Friendly Accessibility: Designed to meet accessibility standards, this AI search ensures usability for everyone, incorporating support for various languages and voice interaction.
• - Fully Automated Operations: Simply registering the website URL allows the AI to automatically crawl and learn from the site's information without manual maintenance of Q&A contents.
• - 24/7 Availability: The system is operational round-the-clock, providing residents with continuous access to the latest information regardless of the day or time.

Supporting Diverse Needs

The AI functionality is adept at translating responses based on the language of the user’s inquiry. This feature not only aids foreign residents and tourists in accessing relevant information but also embraces individuals with varying degrees of digital literacy.

Proven Success in Local Governments

AndDot has cultivated a wealth of experience, having supported over 250 municipalities in the integration of AI solutions within public sectors. Their engagement includes training programs aimed at promoting DX (Digital Transformation) leadership among governmental agencies.

Future Directions

AndDot envisions expanding the capabilities of Ork行政あんない as a vital information access platform connecting residents with government services. Future plans include:

• - Integration with Phone Services: This will enhance multi-channel communication, extending the seamless information access experience from web to phone.
• - Automated Analysis of Communication Data: By further developing AI’s analytical capabilities, queries will be categorized to better understand community needs.
• - Wider Implementation Across Municipalities: They aim to provide solutions tailored to various governmental structures, enhancing the overall accessibility of official content across Japan.

AndDot’s commitment to creating an equitable society where every citizen can access essential administrative information marks a crucial step toward redefining the role of technology in local governance. As the Ork行政あんない continues to evolve, it will strive to support integrated information access, allowing citizens to engage with their local governments effectively.

Get in Touch

For more information regarding AndDot's services, please visit their official website.