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NiCE and Kelverion: A Strategic Collaboration

In a significant move for IT operations in North America, NiCE IT Management Solutions has joined forces with Kelverion, officially designating them as the distributor of NiCE Management Packs throughout the region. This enhanced partnership was announced on March 27, 2026, and represents over two years of collaborative efforts aimed at improving monitoring and automation within Microsoft System Center environments.

Kelverion’s local presence means that organizations across North America can now access NiCE’s diverse solutions, which are designed to simplify IT operations, bolster system monitoring, and capitalize on automation for increased efficiency. By facilitating direct access to NiCE’s robust management tools, this alliance aims to drive digital transformation in IT environments, helping businesses optimize their workflows.

About Kelverion

Kelverion is a leader in IT process automation, particularly noted for its capabilities within the Microsoft System Center framework. Their innovative solutions empower organizations to automate mundane IT tasks, integrate a variety of systems seamlessly, and enhance overall operational productivity. The synergy created by combining Kelverion's automation strengths with NiCE's monitoring expertise allows customers to benefit greatly by streamlining processes and enhancing performance.

About NiCE IT Management Solutions

As a global frontrunner in IT monitoring and management solutions, NiCE IT Management Solutions provides a wide range of Management Packs and associated services tailored for Microsoft System Center environments. NiCE’s innovative tools enhance visibility across IT infrastructures, improve system reliability, and accelerate the identification and resolution of issues, thereby enhancing user satisfaction and operational uptime.

Strengthening Operations through Collaboration

By merging their distinctive capabilities, NiCE and Kelverion have created a comprehensive approach to IT management. With NiCE delivering in-depth insights into system performance and Kelverion offering actionable automation in real-time, organizations employing these solutions can achieve notable improvements in operational efficiency. Whether using traditional System Center versions or the advanced SCOM 2025, clients can streamline their operations, resolve issues swiftly, and experience tangible gains in productivity.

Horst Nebenführ, CEO of NiCE, highlighted the significance of this partnership: "This collaboration furnishes North American enterprises with a complete solution for navigating complex IT landscapes. By integrating NiCE’s monitoring capabilities with Kelverion’s automation tools, IT teams can work more effectively and make the most of their Microsoft System Center investments."

Echoing this sentiment, David Wooster, CEO of Kelverion, emphasized the value of their combined offering: "Our partnership delivers customers a unique synthesis of oversight and actionable solutions. Regardless of whether organizations are utilizing older System Center versions or are upgraded to SCOM 2025, they can seamlessly monitor, automate, and improve their IT operations."

Aiming for Empowerment

The alliance between NiCE and Kelverion is geared towards enabling IT teams across various sectors to simplify their operations, minimize downtime, and boost productivity significantly. By leveraging the strengths of both companies, organizations can extract maximum benefit from their Microsoft System Center environments, ensuring they remain competitive in an ever-evolving digital landscape.

For further insights and details, visit NiCE IT Management Solutions and Kelverion.