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Huawei Digital Finance at SFF 2025: Pioneering Intelligent Transformation

The Singapore FinTech Festival 2025 (SFF 2025) became a pivotal platform as Jason Cao, CEO of Huawei Digital Finance Business Unit, delivered a keynote address entitled "Beyond Digital Towards AI-Infused Finance." In his presentation, he spotlighted Huawei's groundbreaking innovations, particularly in scenario-based agents, AI platforms, data and knowledge systems, and infrastructure, aimed at tackling the existing challenges in AI deployment within the financial sector.

Cao articulated that the era of intelligence would be characterized by hyper-personalization. He noted, "AI in finance has reached a critical stage, and the key lies in its deep integration into core production processes and business scenarios that yield real business benefits." He emphasized that financial institutions must leverage AI to drive the structural transformation of their workflows to gain a competitive edge in the coming decade. Over the last ten years, while digitalization in finance has dismantled temporal and spatial barriers, it has still adhered to the 80/20 rule—80% of resources serving just 20% of the critical users.

Cao projected that, in the next decade, AI would popularize the model of 'one person, one team,' where each individual, assisted by AI agents, would obtain the capabilities of an entire team. "Future financial services will evolve from direct product recommendations for individuals to personalized super assistants. Those who lead this change and provide hyper-personalized services will have an advantage," he added. He further noted that AI-driven structural changes would affect all aspects of financial services, including service models, collaboration strategies, risk decisions, and infrastructure.

To realize the necessary intelligent capabilities across all scenarios, Cao outlined two paths that global financial institutions are following to advance AI-native applications. He explained how major institutions build a matrix of agents, assigning one AI assistant to each role and a trusted AI advisor for every client; meanwhile, small and medium enterprises focus on high-quality scenarios, such as loans, quickly deploying agents to achieve intelligent processes.

As of now, Huawei has assisted financial clients around the globe in implementing over 500 AI use cases across various domains, including office operations, marketing, risk management, and customer service. This initiative is designed to enhance internal efficiencies for clients while providing greater value for end-users and transitioning from isolated scenarios to systematic, comprehensive solutions.

Huawei has positioned its intelligent data processing platform at the heart of a systematic solution encompassing computing power, platforms, technology, and scenarios. To meet the demands for high concurrency and low latency in AI inference, Huawei developed a leading computing power platform. This foundation supports enterprise-wide AI data governance through a unified knowledge and data platform integrated with agent platforms and data/model engineering methodologies, forming a closed-loop of end-to-end AI functions (E2E).

In collaboration with global ecosystem partners, Huawei is unlocking comprehensive technological dynamics to accelerate AI deployment in high-quality scenarios. In the domain of intelligent mobile banking, Huawei, alongside a prominent Chinese bank, has co-developed a next-generation intelligent mobile service architecture. Built on intelligent computing infrastructure and AI platforms, this architecture utilizes hierarchical multi-agent collaboration and end-to-end performance optimization across hardware and software, achieving a detection accuracy of over 90% and latency of just 1.2 seconds. This transformation allows the bank to move from passive reaction to proactive service.

Looking ahead, Huawei intends to continue leveraging its leading computing power platform, systematic AI engineering expertise, structured ecosystem development, and new co-creation models with customers and partners. These initiatives aim to strengthen customer loyalty, enhance risk management, and drive end-to-end business transformation, further embedding value-driven AI applications within the financial sector and supporting effective AI implementation.

During the event, Huawei also signed strategic cooperation agreements with three RongHai partners—Neuxnet, Speakly AI, and TrustDecision—collaborating with Saudi Arabia's leading financial institution, Atmaal. The RongHai partner network has expanded, welcoming three new members: CMA, which provides stable payment services for central banks globally; Instadesk, which offers intelligent outbound calling and marketing capabilities; and MagicEngine, providing model development, inference, and services for financial institutions.

Through the Ronghai Program, Huawei aims to establish a "cluster of six capabilities" collaboratively with global partners, laying the foundation for a systematic AI ecosystem throughout the financial production flow. This encompasses model development, agent engineering, industry-specific knowledge databases, and scenario-based applications, while optimizing AI delivery efficiency through end-to-end synergies between hardware and software. As the financial industry transitions from digitization to intelligent transformation, Huawei will continue to enhance co-innovation with clients and partners, focusing on the redesign of financial processes and the promotion of ecosystem development. These efforts will enable AI to drive not just technological empowerment but also substantial productivity gains, heralding a new chapter in intelligent finance.