#USA #Santa Clara #Customer Experience #Persistent Systems #ISG Awards

Persistent Systems Achieves 2024 ISG Star of Excellence

In a significant achievement for the tech industry, Persistent Systems has been awarded the esteemed 2024 ISG Star of Excellence™ for its remarkable customer experience. Recognized globally for its innovation in digital engineering and enterprise modernization, Persistent's victory comes from the extensive positive feedback received directly from clients. This award, issued by the Information Services Group (ISG), highlights the company’s dedication to excellence in service delivery, adaptability, and value creation for their partners.

A Glimpse into Persistent's Achievements

Not only did Persistent Systems secure the primary global award, but it also triumphed in three additional categories: Most Adaptable Partner, Universal IT Outsourcing (ITO), and Outstanding Service across the Americas region. These accolades reflect Persistent’s commitment to delivering exceptional services based on direct customer feedback across a variety of parameters, including business continuity, operational flexibility, collaboration, execution, governance, innovation, and cultural alignment.

Persistent’s exceptional customer experience score of 87.9 far surpasses the industry benchmark of 72.7, affirming the organization's effective strategies in cultivating strong client relationships and ensuring customer satisfaction.

Sandeep Kalra, the CEO and Executive Director of Persistent Systems, expressed pride in this achievement, stating, “Our AI-driven service model revolves around understanding and exceeding customer expectations while building trust. The ISG awards confirm our commitment to developing innovative solutions that meet dynamically changing client needs.” He underlined the company’s goal to ensure client success and foster long-lasting business growth.

ISG’s Recognition Process

The ISG Star of Excellence awards involve rigorous evaluation based on direct client inputs. Jan Erik Aase, a partner and principal analyst at ISG, congratulated Persistent Systems for their outstanding achievements. Aase highlighted their top-tier customer satisfaction across various industry pillars and recognized them as leaders in adaptability and innovation. Persistent's commitment to enhancing the customer experience aligns seamlessly with the growing client expectations in the era of AI, emphasizing the importance of building meaningful partnerships that focus on value.

Commitment to Customer-Centric Solutions

Persistent Systems operates with a clear strategy centered around its clients' needs, ensuring their approach remains proactive. The company offers a comprehensive suite of services ranging from AI-based software engineering to product development, cloud solutions, and intelligent automation. Their deep understanding of market needs and a robust commitment to sustainability have significantly boosted their market position. As a proud participant in the UN Global Compact, Persistent aligns its operations with key principles concerning human rights, labor, environmental protection, and anti-corruption measures.

With a remarkable 327% increase in brand value since 2020, Persistent Systems has positioned itself as a leader in the IT services sector according to the 2024 Brand Finance India 100 report. The company’s achievements are not just accolades but testimonials of its unwavering pursuit of excellence and innovation in technology.

Persistent Systems stands as a beacon in the IT landscape, demonstrating how a strong customer-first philosophy backed by innovative solutions can lead to industry recognition and foster long-term client partnerships.

For more information about Persistent Systems and their services, please visit Persistent Systems' official website.