#United States #Chicago #Employee Engagement #Montway Auto #Anne Mitchell

Montway Auto Transport: Pioneering Workplace Transformation

Montway Auto Transport is at the forefront of the transportation and logistics sector, particularly during a time when talent retention and evolving work expectations are critical challenges. Guided by Anne Mitchell, the Chief Human Resources Officer, the company has embraced a culture-focused strategy that not only enhances workplace dynamics but also seeds long-term employee engagement.

Driving Forces Behind Transformation

Mitchell took the helm of Montway's HR department in late 2022, drawn by the opportunity to craft a holistic HR approach for a rapidly growing company. Since her arrival, she has implemented various initiatives aimed at fostering a supportive work environment. One of her notable achievements is the introduction of Montway's first employee engagement survey in 2023. The insights gained from this survey were pivotal, laying the groundwork for substantial improvements in employee benefits, professional growth opportunities, and internal communications.

In a continued effort to enhance employee training and engagement, Mitchell launched MontwayU in 2024, a state-of-the-art learning management system designed to promote continuous education among employees. This, along with the introduction of empathy training for international agents, has resulted in stronger employee connections and improved customer satisfaction.

Fostering a Values-Driven Culture

At Montway, a culture permeated with values such as trust, collaboration, and accountability is paramount. Mitchell emphasizes the importance of active listening to employee feedback, asserting, "By focusing on employee input and initiatives like MontwayU, we’ve cultivated a culture that encourages growth and well-being. Empowered employees lead to enhanced service delivery, improved retention, and a more cohesive organization."

The impact of her leadership is reflected in Montway's recent achievement of the Great Place to Work® Certification for 2025, marking the company's third consecutive year of recognition. Employee responses consistently indicate that Montway surpasses the average workplace experience in the U.S., confirming the effectiveness of its people-first strategy.

A Vision for the Future

Tom Gartland, Montway's Chairman and CEO, acknowledges Mitchell's invaluable contribution, stating, "Anne has significantly enhanced our culture in tangible ways, combining strategic foresight with empathy in the HR department. Her efforts have been crucial in scaling our leadership and reinforcing employee engagement, positively affecting our organizational culture and relationships with customers."

Looking forward, Mitchell's strategy includes leveraging technology to streamline HR functions, fostering leadership talent, and maintaining the company’s people-centric culture amidst ongoing growth. With over one million vehicles shipped and an exceptional Net Promoter Score of 75, well above the industry standard, Montway exemplifies its commitment to excellence for both its employees and clients.

An Industry Leader in Logistics

Founded in 2007, Montway Auto Transport has ascended to one of the leading automotive transport firms in the U.S., consistently demonstrating an unwavering commitment to customer satisfaction. By offering transport solutions across all 50 states, including Alaska and Hawaii, as well as internationally in Europe, Montway ensures high availability and service quality year-round. Their commendable Net Promoter Score and positive customer reviews highlight the company's dedication to excellence in logistics.

Through continuous innovation and strategy refinement, Montway Auto Transport is not just navigating challenges but setting industry standards in logistics, ensuring a trustworthy partner for both its employees and customers. To learn more about Anne Mitchell's initiatives and Montway's services, visit Montway Auto Transport.