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Unlocking Value with AI: Insights from Ray Wang

At the forefront of innovation in the financial services sector, Ping An Insurance, led by Chief Technology Officer Ray Wang, has made significant strides in the deployment of artificial intelligence (AI). Wang recently presented these advancements at the 2026 Apsara Conference, addressing how technology can be harnessed to create value and streamline operations.

The AI Imperative

Wang emphasized that while the capabilities of AI are continually expanding, the real challenge for enterprises lies in integrating AI into everyday business activities at manageable costs. He highlighted Ping An's dual strategy of combining finance with health and senior care, illustrating how AI can enhance service provision and operational efficiency. "AI is no longer just about finding answers; it's about performing real tasks that drive business value," Wang noted.

Progressing Through Practical Solutions

A significant innovation from Ping An is its AI-powered Express Service, designed to allow users to complete various requests through natural language prompts. Since its launch, this service has successfully handled over 100 million user interactions and includes more than 300 functions, such as financial transactions and claims processing. The service boasts a 92% resolution rate and has halved the average processing time compared to traditional methods.

Additionally, Ping An's AI Doctor platform supports customers throughout their healthcare journey, from consultations to ongoing health management. Partnering with reputable medical institutions, the program has shown remarkable accuracy in diagnosing conditions and is projected to handle over 100 million service volumes by year-end, solidifying its role as a crucial point of contact for healthcare services.

Scaling AI for Enhanced Performance

Ping An's commitment to technological development has led to a doubling of its computing capacity, which now stands at 1,500 PF. This expansion has facilitated a tenfold growth in daily token consumption, reaching over 300 billion tokens. Wang notes that this scaling not only enhances operational efficiency but also enables cost management. Optimization efforts have improved output per computing unit by a staggering 368%, while costs have decreased by 76% per token produced.

Transforming Internal Operations

Within its internal operations, Ping An has also successfully integrated AI. Remarkably, AI-generated code now makes up about 80% of the company's software output, with AI handling significant parts of customer service, illustrating the technology’s potential to improve productivity. The findings indicate that AI service representatives managed 81% of total customer interactions in the initial half of the year, resulting in substantial savings through effective fraud detection initiatives.

Towards a Sustainable Future with Domain-Specific Intelligence

While general-purpose AI technologies are advancing, Wang stressed the necessity for a more tailored approach in specialized sectors such as finance and healthcare. To achieve this, Ping An is developing a robust framework that merges proprietary data with expert standards and real-world feedback, steering its AI capabilities toward creating sustainable long-term value.

By fostering domain-specific intelligence, Ping An aims to ensure that its innovations benefit not only its customers and shareholders but also society at large. In closing, Wang succinctly summarized the conference's takeaway: leveraging AI effectively is essential for meaningful change and enhanced business outcomes in the modern digital landscape.

Through these innovative initiatives, Ray Wang and Ping An stand as a testament to the transformative power of technology in elevating business operations and driving forward the future of the insurance industry.