#Spain #DXC Technology #AI Technology #Malaga #Unicaja Bank

Unicaja and DXC Technology: A New Era for Banking

In a significant development in the financial sector, Unicaja Bank has entered a ten-year partnership with DXC Technology, a global leader in technology services, to transform its banking operations through the power of artificial intelligence (AI). The deal, announced recently, aims to enhance the efficiency and customer experience of Unicaja Bank, positioning it at the forefront of digital banking innovation.

A Strategic Alliance for Modernization

Isidro Rubiales, CEO of Unicaja, and Alfonso Garcia, Managing Director of DXC Spain and Portugal, signed the agreement, which symbolizes a strategic move towards modernizing the bank's operational framework. This collaboration is intended to leverage DXC's expertise in advanced technologies, which includes AI, to automate processes, increase agility, and provide personalized customer interactions.

Estrella Botas, Unicaja's Technology and Operations Manager, emphasized the partnership's significance, stating, "This represents a crucial step in evolving toward a more agile and intelligent operational model ready to meet the challenges of the financial sector. We’re not just integrating technology but transforming how we operate to better serve our clients.”

Enhancing Customer Experience and Compliance

The agreement aligns with Unicaja’s strategic plan for 2025-2027, focusing on innovation that enhances customer service. The introduction of intelligent banking solutions aims not only to provide personalized products but also to bolster operational agility.

Additionally, DXC will assist Unicaja in prioritizing secure banking systems that are in compliance with evolving European regulations. Alfonso Garcia noted, "This partnership reinforces our global leadership in the banking sector, where major financial institutions rely on our decades of experience and deep industry expertise. In Spain, we help all major banks gain competitive advantages and tackle complex challenges. Our commitment is to achieve operational excellence and make Unicaja a global benchmark in AI-driven enterprise transformation."

The Road Ahead: Security and Innovation

Through the partnership, DXC will also acquire FK2, a subsidiary of Unicaja, and lead a specialized team experienced in banking and technology. Juan Medina, Unicaja's head of Human Resources, Organization, and Legal Affairs, commented on the transformative potential of this collaboration: "This partnership allows us to accelerate our transformation with industrialized process expertise, technological capabilities, and DXC's proven success in similar agreements. It equips the bank with new tools and capabilities to support and optimize our current teams' work, which will remain a vital component of this new model."

DXC Technology aims to help clients worldwide modernize and operate their critical systems. With more than 45 years of experience in banking and capital markets, DXC provides the technology and expertise necessary for financial institutions to remain competitive in a rapidly evolving sector.

For more details, please visit dxc.com.

About DXC Technology

DXC Technology plays a crucial role in helping global businesses manage their critical systems and operations while modernizing IT capabilities, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Leading enterprises and public sector organizations around the world trust DXC to deliver services that achieve unparalleled levels of performance, competitiveness, and customer experience across their IT estates. Find out more about how we deliver excellence to our clients and colleagues at DXC.com.