#Iceland #Keflavík #Icelandair #Keflavík Airport #Mappedin

Keflavik Airport and Icelandair Partner with Mappedin to Enhance Passenger Experience

A New Horizon for Airport Experience

Keflavik International Airport and Icelandair have recently announced a significant partnership with Mappedin, a leader in indoor mapping technology, to initiate a new era in airport experiences. This collaboration marks a pivotal shift in how passengers will navigate and engage with airport facilities, offering innovative solutions that promise to enhance convenience, operational efficiency, and commercial growth.

Transforming Passenger Experience

The integration of Mappedin’s technology aims to create a unified and seamless journey for passengers at Keflavik Airport. Sigurður Pétur Oddsson, the commercial manager at Keflavik Airport, expressed excitement about this partnership, describing Mappedin’s solutions as crucial to enhancing the passenger experience. By offering services that are coherent, connected, and driven by real-time information, the partnership seeks to provide world-class services and growth opportunities.

Icelandair's customer experience director, Guðný Halla Hauksdóttir, echoed these sentiments, noting that this alliance will enable the airline to deliver relevant location information to travelers through their mobile app, enriching the entire travel experience from start to finish.

A Unified Approach

This collaboration tackles common industry challenges posed by disconnected information systems. By fostering a model of cooperation among airports, airlines, and tech providers, Mappedin's solutions aim to unify passenger journeys while simultaneously creating business benefits. Key features of the collaboration include:

- Real-Time Navigation and Discovery: Passengers will have access to real-time updates regarding tenant locations, security information, wait times, and shuttle services through a multi-channel orientation system.
- Global Standards Compliance: The solutions adhere to international best practices for accessibility and support over 40 languages, ensuring inclusivity for all travelers.
- Streamlined Operations: Enhanced operational efficiency will minimize staff assistance requests and quickly adjust passenger flows in response to maintenance or area restrictions.
- Revenue Generation: New revenue opportunities will emerge from retail, food, parking, and advertising channels via digital mapping solutions.
- Centralized Management: Continuous updates and application deployments will be managed through a single-source mapping platform, allowing for analytics-driven planning based on passenger flow and engagement trends.

The Future of Airport Experiences

Yuval Kossovsky, Mappedin's head of transportation, emphasized that partnerships based on innovation like this reshape how airport experiences are managed. He stated, “Maps are no longer just accessories; they are critical to seamless journeys and solid business outcomes.” The tools provided by Mappedin will soon be accessible via web and mobile applications, with additional terminals being equipped with kiosks featuring these technological advancements.

This unprecedented partnership reflects the commitment of both Keflavik Airport and Icelandair to innovate with cutting-edge technology, ultimately revolutionizing the traveler experience in ways never before realized in airport operations. As this initiative unfolds, it shows promise not only in enhancing travel comfort and efficiency but also in establishing new standards for customer engagement within the aviation industry. For more information, interested parties can explore the details at Mappedin's dedicated airport solutions page.

About Mappedin

Mappedin is at the forefront of indoor mapping, transforming the way spaces are experienced and managed. With the implementation of AI-driven tools, Mappedin has mapped billions of square feet across 57 countries, enhancing the exploration of public spaces for all visitors.

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