Robert Payne Takes the Helm as Chief Technology Officer at Piedmont Advantage Credit Union
Piedmont Advantage Credit Union (PACU) is excited to announce the appointment of Robert Payne as Chief Technology Officer (CTO). This significant move follows his extensive career in the technology sector, spanning over 30 years. Robert has been an integral part of PACU, having served as the Senior Vice President of Information Technology for more than a decade, during which he has outlined and implemented a vision focused on leveraging technology to streamline financial services for members and employees alike.
In his new role, Payne emphasizes a philosophy where technology is seamlessly integrated into daily operations. He believes that the best technology should feel effortless for users, whether they are members accessing financial services or employees performing their duties.
"In my new role, I look forward to building on that foundation and driving strategic technology decisions that add real, measurable value," Payne said. His responsibility as CTO will include aligning PACU's technology framework with long-term strategic objectives. Key focuses for Payne will be:
Dion Williams, the President and CEO of PACU, praised Payne's vision for technological innovation. "Robert has a clear vision for how technology can enable innovation and preserve the human connections that make our credit union so unique," he stated. Williams further emphasized that Payne's leadership has been crucial in developing a technology strategy that prioritizes members and empowers employees, enabling them to deliver exceptional service with confidence and ease.
Moreover, while Payne acknowledges the significant role of artificial intelligence and automation in the future, he firmly maintains that technology should serve humanity rather than replace it. "No technology can replicate the relationships, trust, and sense of belonging that define who we are. That’s priceless, and it will always be our priority," he remarked.
Founded in 1949, Piedmont Advantage Credit Union has evolved into a vital community institution headquartered in Winston-Salem, North Carolina. Originally established to serve employees of Piedmont Aviation and Piedmont Airlines, PACU now extends its services to member-owners residing or working in six counties in North Carolina: Davie, Forsyth, Guilford, Iredell, Mecklenburg, and Rockingham. As a non-profit cooperative financial institution, PACU remains deeply rooted in aviation with numerous branches and ATMs spread throughout its service area, continuing to cater to the financial needs of its diverse membership base.
In summary, Robert Payne's promotion to CTO marks a new chapter for Piedmont Advantage Credit Union, reinforcing its commitment to integrating technology in a manner that enhances both member experience and internal efficiency while maintaining the core values of trust and connection that have defined the organization since its inception.
In his new role, Payne emphasizes a philosophy where technology is seamlessly integrated into daily operations. He believes that the best technology should feel effortless for users, whether they are members accessing financial services or employees performing their duties.
"In my new role, I look forward to building on that foundation and driving strategic technology decisions that add real, measurable value," Payne said. His responsibility as CTO will include aligning PACU's technology framework with long-term strategic objectives. Key focuses for Payne will be:
- - Strengthening Cybersecurity: Recognizing that trust is paramount in member relationships, Payne aims to enhance PACU's cybersecurity measures.
- - Improving Digital Experiences: He plans to create an environment where members can bank anytime and anywhere, ensuring convenience and accessibility.
- - Investing in Automation and AI: By increasing operational efficiency, Payne intends to free up staff to concentrate more on enhancing members' financial well-being.
- - Ensuring Scalability and Resilience: As PACU continues to grow, it is vital for the technology infrastructure to support this expansion seamlessly.
Dion Williams, the President and CEO of PACU, praised Payne's vision for technological innovation. "Robert has a clear vision for how technology can enable innovation and preserve the human connections that make our credit union so unique," he stated. Williams further emphasized that Payne's leadership has been crucial in developing a technology strategy that prioritizes members and empowers employees, enabling them to deliver exceptional service with confidence and ease.
Moreover, while Payne acknowledges the significant role of artificial intelligence and automation in the future, he firmly maintains that technology should serve humanity rather than replace it. "No technology can replicate the relationships, trust, and sense of belonging that define who we are. That’s priceless, and it will always be our priority," he remarked.
Founded in 1949, Piedmont Advantage Credit Union has evolved into a vital community institution headquartered in Winston-Salem, North Carolina. Originally established to serve employees of Piedmont Aviation and Piedmont Airlines, PACU now extends its services to member-owners residing or working in six counties in North Carolina: Davie, Forsyth, Guilford, Iredell, Mecklenburg, and Rockingham. As a non-profit cooperative financial institution, PACU remains deeply rooted in aviation with numerous branches and ATMs spread throughout its service area, continuing to cater to the financial needs of its diverse membership base.
In summary, Robert Payne's promotion to CTO marks a new chapter for Piedmont Advantage Credit Union, reinforcing its commitment to integrating technology in a manner that enhances both member experience and internal efficiency while maintaining the core values of trust and connection that have defined the organization since its inception.
Topics Financial Services & Investing）
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