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Duke Energy's Response to Record High Temperatures

On August 19, 2026, the National Oceanic and Atmospheric Administration (NOAA) confirmed that July 2026 was the hottest month ever recorded in the contiguous United States. With soaring temperatures impacting many regions, especially North and South Carolina, Duke Energy seizes the opportunity to remind customers of the tools and resources available to help manage their energy usage effectively.

Staying Informed About Energy Use

Duke Energy is enhancing customer experience by offering several insightful tools aimed at assisting individuals in understanding their energy consumption patterns. Kendal Bowman, the president of Duke Energy's North Carolina division, highlighted, "Summer weather can have a significant impact on how much energy a household uses." Awareness of these factors can empower customers to make informed decisions.

Bill Insights

One of the most useful features available through the Duke Energy app is the Bill Insights tool. This resource helps customers decode their bills by illustrating how elements such as weather changes influence energy usage and monthly charges. By providing clarity, it enables users to make necessary adjustments based on their energy requirements.

Usage Alerts

Another critical feature is the Usage Alerts system. This tool notifies customers about their energy consumption during billing cycles and projects potential energy usage and expected bills before they arrive. The proactive alerts allow customers to take preemptive measures to conserve energy, ultimately helping them reduce their costs.

Home Energy Reports

Duke Energy also provides Home Energy Reports, which benchmark a customer’s energy use against similar homes. These comparisons come with tailored advice and tips, fostering a deeper understanding of how habits influence energy consumption. By leveraging these reports, customers can adopt more energy-efficient practices.

Support for Customers in Need

In light of the record heatwaves, Duke Energy has also emphasized the importance of customer support, particularly for those facing financial hardship. The company encourages anyone struggling to pay their bills to reach out. Duke Energy offers various assistance programs designed to provide financial relief and support.

Assistance Programs Available

Among the resources available is the Payment Assistance Finder, which directs customers to local agencies and nonprofit organizations capable of assisting with bills. For the past ten years, Duke Energy has partnered with community organizations to deliver substantial aid—the Share the Light Fund® has distributed over $31 million to provide bill-payment assistance for eligible customers experiencing financial difficulties.

Additionally, customers may utilize flexible payment arrangements and installment plans tailored for those needing extra assistance. These tools help ensure that energy remains accessible, even during costly high usages periods.

Commitment to Energy Modernization

As one of the largest energy holding companies in the U.S., Duke Energy is committed to modernizing energy production and distribution. Their electric utilities collectively serve nearly 9 million customers across various states, including North Carolina, South Carolina, and beyond. The company is actively executing a strategy to enhance its electric grid and establish efficient generation resources, focusing on reliability and growing energy demands.

Customers can learn more about these resources and assistance programs by visiting Duke Energy's dedicated webpage for summer energy solutions. By utilizing these innovative tools, Duke Energy aims to empower their customers to navigate their energy consumption wisely and effectively.

For ongoing updates and stories about community initiatives and innovations, customers are encouraged to engage with Duke Energy across several social media platforms such as X, LinkedIn, Instagram, TikTok, and Facebook.

In an era where understanding one’s energy use is paramount, Duke Energy’s proactive measures are set to help individuals adapt and thrive amidst increasingly challenging climate conditions.