#Japan #Aflac #Tokyo #Mediplat #first call

Aflac Introduces Online Medical Consultation with First Call

Aflac, a leading player in life insurance, is enhancing its customer service by partnering with Mediplat to provide an innovative cloud-based health management service called First Call. This service is aimed at Aflac’s policyholders, totaling approximately 13.81 million by the end of fiscal year 2024. With the increasing demand for online healthcare services, Aflac recognizes the importance of supporting their clients’ health and well-being.

Since its launch in 2016, First Call has allowed users to anonymously consult with medical professionals regarding health concerns for themselves and their families. With over one million accounts supporting this initiative, the service is designed to address the growing anxiety many individuals feel about their health, especially in today’s climate marked by heightened mental health awareness and the need for accessible medical advice.

The online medical consultation entails 365 days of availability, enabling policyholders to chat with qualified doctors across a wide range of medical specialties. From general medicine to pediatrics, obstetrics and gynecology, psychiatry, and more, all 12 major specialties are represented, ensuring comprehensive medical advice is always at hand. This structure provides peace of mind to users who can rely on verified medical practitioners to respond to their inquiries.

Aflac’s commitment extends beyond traditional insurance; they strive to offer valuable services that enhance the overall quality of life for their customers. By aligning their goals with the First Call service, Aflac aims to reduce health-related anxieties for policyholders. This partnership not only exemplifies Aflac’s role in supporting health but also showcases Mediplat’s expertise in developing tech-driven solutions in healthcare.

The First Call service encompasses various features tailored for both individuals and organizations, addressing challenges faced by human resource divisions concerning corporate health management. Some of the key functionalities include:

1. Online Medical Consultation: Offers individuals the chance to discuss health concerns through chat or video calls with specialists available round-the-clock. Consultation can be done anonymously, ensuring privacy and comfort.

2. Occupational Health Management: This service includes regular visits from occupational health physicians as well as online consultations. By facilitating easier access to healthcare professionals, even employees located in distant branches can promptly receive necessary health consultations.

3. Stress Check Services: Organizations can easily monitor employee stress levels through an online consultation process. This service allows for comprehensive management from initial assessments to follow-up consultations with occupational health professionals, leading to a holistic approach in maintaining workplace wellness.

To learn more about First Call, complete details are available on their official website at First Call Service. Interested individuals can direct their inquiries or sign-up requests to Mediplat at [email protected].

About Mediplat Inc.
Founded in November 2015, Mediplat Inc. operates from Chuo-ku, Tokyo. The company is dedicated to revolutionizing health management through its platforms, enhancing care accessibility to both individuals and corporate clients. Leading the company is Tsuru Junya, who emphasizes the importance of caring for one's health in a more interconnected world. Aflac and Mediplat together pave the road towards a healthier future for their customers, reinforcing the message that proactive health care is vital in today’s society.