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Pendo Launches Agent Mode

Pendo, known for pioneering software experience management, has recently introduced a groundbreaking feature called Agent Mode. This innovative tool revolutionizes how enterprises interact with software usage data, significantly enhancing productivity for product teams.

Agent Mode functions as an intuitive assistant that allows product managers to engage with Pendo's capabilities through a conversational interface. One of the core advantages of this new feature is its ability to automate tedious tasks that previously consumed valuable time—such as analyzing user feedback, compiling reports, and identifying users for research purposes. Instead of drowning in operational work, product managers can simply converse with Agent Mode, which efficiently handles these processes. This leaves them with more time to focus on understanding user challenges and solving problems that matter.

As Todd Olson, CEO and co-founder of Pendo, puts it, "Agent Mode is more than a simple agent. It unlocks a new level of automation as an always-on, always-learning analyst and strategist." The introduction of this functionality reflects a significant shift in how enterprise software is perceived and utilized, aligning with the evolving expectations shaped by advancements in artificial intelligence.

The Impact of Agent Mode

Agent Mode streamlines interactions with Pendo, allowing for quicker access to crucial insights and recommendations. This feature not only enhances productivity but also accelerates the speed at which companies can bring innovations to market, fostering a more agile environment.

One of the notable features of Agent Mode is its seamless integration with existing enterprise tools. Pendo users can now link their data to large language models (LLMs) like Claude or Agentforce through the open Model Context Protocol (MCP). This connectivity ensures instant access to vital software usage data, adoption rates, and user sentiment within the platforms that teams are already using. Consequently, this feature helps in mitigating churn, enhancing team productivity, and fostering greater adoption of AI-driven solutions in the workplace.

Pendo's dedication to improving software interactions extends beyond this tool. With the Autumn 2025 Release, users are introduced to several product updates designed to minimize disruption while boosting efficiency across teams. The emphasis on user experience is clear: enhancing the software interaction process translates into better outcomes for companies and their stakeholders.

Why It Matters

In today’s competitive landscape, companies must adapt to the fast-evolving technological environment. Pendo’s Agent Mode emerges as a crucial ally in this endeavor, equipping product teams with the tools they need to thrive in a data-driven world. By moving away from monotonous and time-consuming tasks, teams can redirect their focus toward innovation and strategic development.

Moreover, this shift marks a broader trend in enterprise software development—where user experience is increasingly pivotal. As software becomes more complex and integral to business functions, features like Agent Mode position Pendo to lead the charge in enhancing user interactions and outcomes.

In summary, Pendo's Agent Mode is not just a feature; it is a transformative approach that embodies a future where software works for users rather than the other way around. As organizations increasingly rely on data-driven decisions, the importance of intelligent automation in software experience cannot be overstated. Pendo is on a mission to improve the global software experience, and Agent Mode is a significant leap in that direction. Learn more about this innovative tool at pendo.ai.