#United States #Detroit #DetroitMetro #ParkAssist #AirportParking

Detroit Metro Airport Upgrades Parking Experience

As holiday travel surges, airports nationwide strive to enhance the travel experience for passengers. Detroit Metropolitan Wayne County Airport (DTW), one of the busiest hubs in the United States, is no exception. In line with its commitment to operational excellence, DTW has opted for a cutting-edge solution that redefines the parking experience for millions of travelers.

The Park Assist Solution

The Park Assist Solution, developed by TKH Security, is an Automated Parking Guidance System (APGS) designed to streamline parking operations at DTW. This innovative system will soon be implemented, transforming how travelers find parking and eliminating the stress that often accompanies this crucial part of air travel.

Travelers will be greeted with a new visual aid featuring green lights that will illuminate over available parking spaces, guiding them swiftly to their spots. This system not only caters to the needs of a vast number of passengers by providing clearer directions but also significantly reduces the anxiety associated with finding parking in a busy airport.

Enhancing the Traveler Experience

Chad Newton, CEO of the Wayne County Airport Authority, emphasized the airport’s dedication to delivering top-tier service. “With over 18,000 parking spaces available, we are implementing solutions that will drastically improve the user experience for our guests, including tools such as the Find Your Car app, which aids travelers in locating their vehicles upon return,” said Newton.

The Park Assist Solution is set to revolutionize the parking experience by enhancing the operational efficiency of DTW. This innovative step aligns perfectly with DTW's strategy to optimize service delivery and passenger satisfaction.

Technology Behind the Transformation

At the core of this modern system is the M5 smart sensor, a high-tech device featuring camera-based parking technology. Each sensor employs dual CMOS digital cameras capable of monitoring multiple parking spaces simultaneously. This strategic setup ensures an impressive accuracy rate exceeding 99%, allowing for real-time updates on parking availability.

Additionally, the M5 sensors include a customizable RGB LED indicator, which can display thousands of color options. This feature is pivotal in quickly conveying information about parking availability, special sections, and more—further simplifying the parking process for travelers only looking to commence their journey with ease.

Future-Proofing Parking Operations

The installation will occur in two phases set for completion between 2025 and 2026, incorporating the Park Assist Solution in the McNamara Parking Garage, the Big Blue Deck, and nearby surface lots. With this advanced infrastructure in place, travelers at DTW can anticipate a smoother, more efficient parking experience, reducing the time spent searching for open spaces, which can be decreased by up to 63%.

Furthermore, the automation of parking guidance aids in reducing traffic congestion around the airport over the busy holiday season, thereby streamlining overall operations and enhancing the quality of service provided. This collaboration marks a significant advancement in airport parking solutions, reinforcing DTW's status as a forward-thinking transportation hub.

A Partnership for Progress

This partnership between DTW and TKH Security underscores a mutual commitment to elevating the passenger experience through technology and innovation. Coley Nash, Regional Sales Executive at TKH Security, stated, “By customizing our solutions to meet the unique challenges at DTW, we are proud to contribute to a more efficient and stress-free parking experience.”

As the holidays approach, travelers can look forward to a much-improved parking process at Detroit Metro Airport, allowing them to focus on what matters most: their journeys ahead.