Circles and OpenAI Unite to Redefine AI-Driven Telecommunications Platform
In a groundbreaking partnership, Circles, a leading technology company in telecommunications, and OpenAI have announced an innovative collaboration aimed at transforming the telco landscape in Southeast Asia with the launch of a fully AI-native telecommunications platform. This strategic alliance, facilitated by the expertise of OpenAI, promises to set new standards for telecommunications operators globally by enhancing customer engagement and operational efficiency.
Circles, established in 2014, has consistently aimed to disrupt the traditional telco model by introducing a Software as a Service (SaaS) approach that allows telecommunications businesses to reinvent their services. With the new AI-native platform, Circles plans to redefine customer interactions and streamline processes across various sectors including customer support, research, operations, and customer relationship management (CRM). This initiative comes at a time when telcos are grappling with challenges such as declining Net Promoter Scores (NPS), customer retention, and overall profitability.
The platform's debut will take place in Singapore, serving as the foundation for Circles.Life's app initially, followed by an expansion to Circles' global partners. As part of this collaboration, Circles will also have access to OpenAI’s pioneering research and models. This fusion of Circles’ extensive customer insights along with OpenAI’s advanced technology aims to create a platform that represents an evolution in the way consumers engage with telecommunications services.
According to Awais Malik, the Global Chief Growth Officer at Circles, the mission is to continuously explore and enhance what a telco experience should encompass. By partnering with OpenAI, Circles is committed to introducing an AI-native platform that not only enriches user experiences but also optimizes operator functionality, ultimately driving greater value for users.
The AI-native platform will lead to the development of a revolutionary agentic AI application. This software is designed to understand user context and adapt to their digital lifestyles, providing personalized interactions across a spectrum of services including connectivity, shopping, travel, gaming, and wellness. Gaurav Tandon, VP of Product AI Innovation at Circles, expressed eagerness at the prospect of integrating OpenAI's cutting-edge technology with Circles’ data intelligence capabilities. He emphasized that the world stands on the brink of a transformative period, paving the way for a new breed of telecommunications companies that prioritize consumer satisfaction and longevity.
Oliver Jay, OpenAI's Managing Director for International, echoed this sentiment, stressing the potential of Circles to lead in enhancing consumer engagement in the telco sector. Both organizations envision that the combination of Circles' innovative drive and OpenAI's technological prowess will set the bar for customer experience and operational excellence in the telecommunications industry globally.
As Circles collaborates with industry giants and continues to make strides in marrying tech innovations with telecommunications, it aims to lead a movement that reflects the evolving digital landscape and the rising consumer expectations in an AI-driven era. With investments from notable global investors and partnerships across 14 countries, Circles is poised to redefine telco and digital experiences that cater to millions, creating standards that will shape the future of the industry.
Circles, established in 2014, has consistently aimed to disrupt the traditional telco model by introducing a Software as a Service (SaaS) approach that allows telecommunications businesses to reinvent their services. With the new AI-native platform, Circles plans to redefine customer interactions and streamline processes across various sectors including customer support, research, operations, and customer relationship management (CRM). This initiative comes at a time when telcos are grappling with challenges such as declining Net Promoter Scores (NPS), customer retention, and overall profitability.
The platform's debut will take place in Singapore, serving as the foundation for Circles.Life's app initially, followed by an expansion to Circles' global partners. As part of this collaboration, Circles will also have access to OpenAI’s pioneering research and models. This fusion of Circles’ extensive customer insights along with OpenAI’s advanced technology aims to create a platform that represents an evolution in the way consumers engage with telecommunications services.
According to Awais Malik, the Global Chief Growth Officer at Circles, the mission is to continuously explore and enhance what a telco experience should encompass. By partnering with OpenAI, Circles is committed to introducing an AI-native platform that not only enriches user experiences but also optimizes operator functionality, ultimately driving greater value for users.
The AI-native platform will lead to the development of a revolutionary agentic AI application. This software is designed to understand user context and adapt to their digital lifestyles, providing personalized interactions across a spectrum of services including connectivity, shopping, travel, gaming, and wellness. Gaurav Tandon, VP of Product AI Innovation at Circles, expressed eagerness at the prospect of integrating OpenAI's cutting-edge technology with Circles’ data intelligence capabilities. He emphasized that the world stands on the brink of a transformative period, paving the way for a new breed of telecommunications companies that prioritize consumer satisfaction and longevity.
Oliver Jay, OpenAI's Managing Director for International, echoed this sentiment, stressing the potential of Circles to lead in enhancing consumer engagement in the telco sector. Both organizations envision that the combination of Circles' innovative drive and OpenAI's technological prowess will set the bar for customer experience and operational excellence in the telecommunications industry globally.
As Circles collaborates with industry giants and continues to make strides in marrying tech innovations with telecommunications, it aims to lead a movement that reflects the evolving digital landscape and the rising consumer expectations in an AI-driven era. With investments from notable global investors and partnerships across 14 countries, Circles is poised to redefine telco and digital experiences that cater to millions, creating standards that will shape the future of the industry.
Topics Telecommunications）
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