#Japan #Tokyo #Customer Success #Sharing Innovations #Gainsight

Strategic Partnership Between Sharing Innovations and Gainsight

In a significant step towards enhancing customer success strategies for businesses in Japan, Sharing Innovations, a leading Digital Transformation partner headquartered in Shibuya, Tokyo, has entered into a strategic alliance with Gainsight, a renowned provider of Customer-Led Growth platforms. This collaboration signals a commitment to enabling companies to better attract and retain customers through tailored solutions designed to meet evolving market demands.

Background of the Partnership

The need for effective customer success initiatives has grown exponentially in recent years, particularly due to the rise of SaaS and subscription-based models. With businesses increasingly recognizing that long-term user engagement directly contributes to growth, the focus has shifted from merely acquiring new customers to nurturing existing ones. In fact, acquiring new customers is reported to cost five times more than retaining current ones, emphasizing the necessity for companies to invest in customer satisfaction strategies.

Sharing Innovations has been at the forefront of supporting businesses in their marketing digital transformation endeavors. The company offers expert consulting in marketing transformation, the creation of robust marketing frameworks, and advanced marketing analytics tools. This extensive experience allows them to provide a one-stop solution for businesses seeking to enhance their services and products according to customer needs.

As the demand for customer success solutions rises, Sharing Innovations recognizes an opportunity to address the challenges faced by their clients in this market. By forging a partnership with Gainsight, they aim to enhance the tools and expertise available to help businesses achieve optimal customer engagement and success, thereby fueling growth.

Founded in 2009, Gainsight has established itself as a leader in customer success practices by offering best-in-class platforms and strategies. Recently, they have pioneered the Customer-Led Growth model, which advocates for a business strategy centered on customer success. Unfortunately, many Japanese companies lack the frameworks and know-how to implement these strategies effectively, often leading them to navigate improvement efforts without adequate guidance. Gainsight and Sharing Innovations are poised to provide valuable resources and support to accelerate business growth across industries.

Objectives of the Partnership

By collaborating with Gainsight, Sharing Innovations aims to extend its existing offerings beyond marketing automation tool implementation to include robust support for Gainsight’s platforms. This expansion will allow Sharing Innovations to not only assist businesses in acquiring customers but also in fostering customer success to drive sustainable growth.

For Gainsight, this partnership enhances their ability to respond to the growing demand for customer success platform development and implementation. By partnering with a proven firm like Sharing Innovations, Gainsight can offer comprehensive support across the revenue process, increasing the value provided to their clients.

Looking ahead, Sharing Innovations plans to continue expanding their range of support services tailored to various marketing challenges faced by companies. They are dedicated to helping a larger number of organizations fully leverage digital marketing to maximize effectiveness and achieve substantial results.

About Gainsight

Gainsight is a leading Customer-Led Growth platform that focuses on customer success, product experience, and community engagement, placing the customer at the heart of all operations. By utilizing extensive data analysis, Gainsight helps identify at-risk customers and develop systematic processes to solve their issues. Additionally, their data-driven engagement strategies enable companies to track, analyze, and automate customer outcomes, enhancing product utilization, decreasing churn rates, and ultimately accelerating business growth. Notable businesses such as SoftBank, BizReach, Sansan, and Yayoi rely on Gainsight's solutions.

For more details, visit Gainsight's website.

About Sharing Innovations

Sharing Innovations is dedicated to promoting digital transformation in businesses by merging technological advancements with human resource capabilities. Comprised of a team of engineers with proven expertise in cloud computing, data analysis, and AI, the company provides sophisticated solutions that accelerate digitalization efforts within organizations. Facing the pressing issue of IT talent scarcity in Japan, Sharing Innovations addresses this through both technical training programs and innovative system development. As a company that seeks optimal technology selection and value creation, Sharing Innovations drives the growth of Japan's IT industry through collaboration with all stakeholders.

Notable details about Sharing Innovations include:

• - Company: Sharing Innovations Inc.
• - CEO: Akira Shinada
• - Established: June 6, 2008
• - Headquarters: 4-20-3 Ebisu, Shibuya, Tokyo, 8th Floor, Ebisu Garden Place Tower
• - Locations: Tokyo, Osaka, Fukuoka, Oita, Vietnam
• - Website: Sharing Innovations