#Budapest #Hungary #Elisa Polystar #4iG Group #One Hungary

Strengthening Network Services in Hungary

4iG Group has unveiled an exciting new chapter in its partnership with Elisa Polystar, announcing the deployment of an AI-driven network service monitoring system at One Hungary. This strategic move, announced on September 15, 2025, marks a significant milestone in enhancing customer experience and boosting network reliability in Hungary and beyond.

Overview of the New System

The AI-enabled system represents a leap into the future of telecommunications. It encompasses the entire infrastructure of One Hungary's network, ranging from core elements to mobile access components. This comprehensive coverage ensures real-time visibility into network performance, allowing for quick identification and resolution of issues before they affect customers. By leveraging advanced analytics and customer insights, the new system is expected to improve service reliability and efficiency to meet the evolving demands of users.

4iG Group's CEO, Péter Fekete, emphasized the importance of this system, noting that it is aligned with the company's digital transformation strategy. He remarked, "Providing the best possible service experience, based on cutting-edge technology, is essential for our telecommunications companies in Hungary and the Western Balkans. With this partnership, we aim to raise the quality of our networks considerably."

Previous Collaborations

The collaboration is built on a foundation of successful joint initiatives, including the introduction of an automated network monitoring system at the former Vodafone Hungary (now V-Hálózat Távközlési Zrt.). Elisa Polystar has also extended its expertise in network service experience management solutions to support operations in neighboring countries such as Albania and Montenegro. This proven track record played a vital role in 4iG's decision to partner with Elisa Polystar for the new monitoring system.

Enhancing Customer Experience

The introduction of this next-gen solution isn't just about technology; it's about enhancing customer satisfaction. By facilitating proactive management of network operations, it ensures that all users—both residential and business—experience a stable and efficient service. Fekete stated that they are committed to creating a more stable and transparent network for the future.

The monitoring system also supports an array of services, including 2G, 4G, and 5G, and is designed to adapt to long-term growth in data traffic. This level of flexibility is critical as the demand for seamless connectivity continues to rise.

Stephen Preston, CEO of Elisa Polystar, expressed pride in this partnership, noting that it underscores their mission to empower telecommunications operators. "With our solutions, operators can transform complex network data into actionable intelligence that enhances decision-making and customer satisfaction," he concluded.

Implementation Timeline

The deployment of this advanced monitoring system will commence immediately, with a targeted completion ahead of the summer 2026 festival and roaming season. This strategic timing aims to ensure that One Hungary can deliver improved network reliability and performance just in time for peak customer demand periods.

Company Profiles

4iG Group: A key player in the telecommunications landscape of Hungary and the Western Balkans, 4iG Group is headquartered in Budapest, employing over 8,000 professionals across various sectors, including telecommunications and IT. The company is listed on the Budapest Stock Exchange and plays an integral role in the region's digital transformation.

Elisa Polystar: As a leading provider of automated assurance solutions, Elisa Polystar enables telecommunications operators to enhance customer experience through innovative technology. With a presence in over 55 countries, the company is dedicated to optimizing multi-vendor networks and uses advanced analytics to improve operational efficiency.

This expansion of 4iG Group's partnership with Elisa Polystar marks an exciting new era for telecommunications in Hungary, paving the way for future innovations that promise to elevate the user experience to unprecedented levels.