Nulab Launches 'Backlog AI Assistant' to Transform Work Processes

Nulab Launches 'Backlog AI Assistant'

Nulab, based in Fukuoka, Japan, has officially started providing its innovative tool, the 'Backlog AI Assistant', as of March 5, 2026. This AI-driven feature aims to enhance the efficiency of project and task management within the Backlog platform. By leveraging data accumulated in Backlog—such as issues, comments, wiki pages, and documents—the assistant offers a chat-based interface to aid users in organizing their project statuses, extracting key points, and creating relevant tasks.

Background: The Need for Enhanced Project Management

In recent years, organizations have seen a rise in project-oriented work that transcends departmental boundaries. Although management tools have made certain processes more visible, having data alone does not ensure that projects progress effectively. Many tasks, like initiating requests, tracking progress, and creating reports, still heavily rely on human input, leading to situations where project management outcomes become overly concentrated on specific individuals.
This serves as a backdrop for the development of the 'Backlog AI Assistant', designed to methodically organize accumulated information and support informed decision-making across projects.

Organizations that have tested the beta version of the assistant noted improvements in task management and summarization. Users can ask pertinent questions, like “Who should I assign this task to?”, “Which team members are stalled on their tasks?”, and “Are there any risks due to overdue deadlines or dependencies?” The AI leverages operational history and task details in Backlog to answer these queries effectively. This capability reflects the unique context of an organization's operations, making it something that specialized AI solutions struggle to accomplish.

The 'Backlog AI Assistant' evolves to become a key asset for ensuring the team’s progress while facilitating overall organizational decision-making.

Overview of 'Backlog AI Assistant' Features

Project Information Organization & Summarization

The assistant summarizes the status and comment history of tasks within projects a user is involved in, aiding in weekly and monthly report generation while organizing tasks seamlessly across multiple projects.

Task & Document Search & Summary

It allows users to conduct searches for relevant information within project tasks, comments, wiki entries, and documents. The assistant provides concise responses based on historical context, significantly reducing the effort involved in information retrieval.

Task Creation & Update Support

Taking into account the context from existing tasks or projects, it offers suggestions for creating new tasks or updating existing ones, leaving the final decision to the user.

Plans and Usage Conditions

The 'Backlog AI Assistant' will be made available to organizations subscribed to the Premium or Platinum plans. Each of these plans includes a monthly allowance of Backlog AI Credits at no additional cost.

Monthly Free Credits:

- Premium Plan: 2,000 credits/month
- Platinum Plan: 5,000 credits/month

Target Users: Administrators and general users who possess the appropriate permissions.
If the free credits are exhausted, users have the option to purchase the Backlog AI Credit Pack starting at ¥9,900 per month.

Real-World Impact: Feedback from Beta Users

The assistant's introduction has already made waves within organizations. For instance, Toyota Motor Corporation's Chassis Design Department highlighted that while general-purpose AI tools provided support based on common knowledge, the Backlog AI Assistant adeptly organizes company-specific knowledge, aligning with their operational context. They expressed that constructing a robust Retrieval-Augmented Generation (RAG) system typically presents challenges, but Backlog automatically generates a suitable database through daily operations, transforming internal knowledge into a valuable resource for AI responses.

Data Handling & Privacy Assurance

Data processed within the 'Backlog AI Assistant' is not utilized for AI model training. The AI references only the information related to projects that users are participating in, ensuring data privacy and adherence to specific usage conditions. For detailed terms and privacy policies, users can visit Nulab's Terms of Service.

About Nulab

Nulab promotes Team Workflow Management, allowing teams from diverse professions and departments to collaborate effectively towards common goals, enhancing overall organizational productivity. With comprehensive offerings, including the Backlog project management tool, the Cacoo online whiteboard, and Nulab Pass for information security initiatives, Nulab is equipped to address various business needs.

For more details on Nulab's services, please visit:

Nulab is headquartered at 1-8-6 Daimyo, Chuo-ku, Fukuoka City, Japan.