How BSP Trans Enhances Efficiency and Customer Service with CLI's Advanced Technology

Boosting Operational Efficiency: BSP Trans and Carrier Logistics

BSP Trans, Inc., located in Londonderry, New Hampshire, is making waves in the airfreight sector. With a focus on delivering quality service, the company recently implemented Carrier Logistics Inc.'s (CLI) FACTS™ transportation management system. John McKenna, the Vice President of Operations at BSP Trans, shared the results of this game-changing integration.

Efficiency Through Technology

The introduction of FACTS™ has proven to be a turning point for BSP Trans. It has notably reduced the time spent on both administrative tasks and driver operations, which translates to significant savings in operational costs. According to McKenna, the efficiencies gained have positively impacted customer service as well. He stated, "FACTS has reduced the time spent on administrative processes and by our drivers, lowered our costs in measurable ways, and ultimately improved customer service for our shippers."

This software changes the way BSP Trans manages its logistics operations. It allows for comprehensive, end-to-end monitoring of dispatch, driver activities, pricing, and back-office functions. By utilizing CLI's AI-driven tools, including FACTS Maps for optimized routing and a web-based appointment scheduling system, BSP Trans remains at the forefront of logistics technology.

Success in Numbers

Founded in 1970, BSP Trans has a long-standing reputation in the airfreight industry, servicing clients from its six terminals located in New Hampshire, Maine, and Vermont. With a robust fleet that comprises 70 power units and 150 trailers, the company handles various logistics operations—from airport pick-up to linehauls. This infrastructure supports not only high-volume freight transport but also meticulous attention to service quality.

The company is part of the Law Family Companies, which has been in operation since 1882, reflecting a legacy of reliability and trust. With such a solid foundation, any technological upgrade is taken seriously, and the results from switching to FACTS are promising.

Building for the Future

The ability to deliver superior service while improving operational efficiency is vital for any company in the competitive logistics sector. Carrier Logistics’ FACTS™ technology is structured to meet the needs of asset-based Less-Than-Truckload (LTL) carriers and addresses the unique challenges associated with last-mile delivery.

Ben Wiesen, the president of Carrier Logistics, remarked on the positive impact of the partnership: “We're proud that BSP Trans selected Carrier Logistics to power their transportation and freight operations. They’re already seeing measurable improvements in efficiency, which translates directly to cost savings.”

With a modern platform in place, BSP Trans is poised to enhance its competitive edge and elevate its customer service experience significantly. As the industry evolves, such investments in technology will likely become a standard in freight management.

Conclusion

In conclusion, BSP Trans represents a noteworthy case study of how technology, specifically CLI’s FACTS™ system, can reshape operations in the logistics industry. By streamlining administrative tasks and utilizing advanced features for better routing and scheduling, the airfreight carrier has not only saved money but has also significantly improved customer satisfaction. This story underlines the importance of innovation in maintaining quality service in today's fast-paced transportation environment.