CGI Recognized as a Leader in Global Capability Center Services 2026

CGI, a leading force in IT and business consulting, has been acknowledged as a leader in the Design and Setup quadrant, while also being dubbed a Rising Star in the Optimization and Enhancement quadrant in the latest ISG Provider Lens® Global Capability Center (GCC) Services report for 2026. This distinction is a testament to CGI's commitment and proficiency in delivering innovative, AI-powered solutions that significantly enhance global delivery operations.

Key Highlights of the Recognition

The ISG Provider Lens report, compiled by the esteemed Information Services Group, evaluates various service providers based on their capabilities across the entire GCC lifecycle—spanning from strategic planning and setup to ongoing optimization and transformation. CGI's double recognition in this spectrum showcases its robust execution skills and the capacity to help enterprises construct GCCs that transcend traditional operational frameworks.

Excellence in Design and Setup

In the Design and Setup quadrant, CGI was commended for its agility in implementing large-scale GCC initiatives, ensuring not only speed but also structural soundness. With deep-rooted client partnerships and thorough governance practices, CGI employs highly adaptable engagement strategies—such as build-operate-transfer (BOT) models and joint ventures. This structured approach equips enterprises to streamline their decision-making processes, mitigate setup complexities, and develop scalable, future-ready global delivery centers that are aligned with business goals.

Rising Star in Optimization and Enhancement

CGI’s emergence as a Rising Star in the Optimization and Enhancement quadrant underscores its rapid progress in evolving GCCs into core hubs that generate enterprise-wide value. Utilizing AI-driven platforms and industry-specific solutions, CGI is pivotal in helping organizations transition from outdated shared service models to dynamic innovation centers. This transformation is crucial in supporting global operations and accelerating digital transformation.

Insights from Leadership

Reflecting on this achievement, Gopal Chhetri, CGI's Senior Vice-President and GCC Business Leader for Asia Pacific, emphasized that their recognition as a leader signifies CGI's capability to furnish end-to-end GCC solutions, empowering clients to shift towards AI-driven innovation hubs. He noted, "Our client-first methodology includes leveraging strategic management, governance, and technological advancements to ensure enterprises can align their GCCs with their core business priorities, which ultimately drives measurable success at scale."

The Path Forward for CGI

As companies pivot from merely seeking cost reductions to celebrating the creation of substantial value, CGI stands as a reliable partner in guiding the transformation of GCCs. With a focus on outcome-driven innovation centers, CGI aims to hasten the realization of value and enhance investment impacts for its clients.

About CGI

Founded in 1976, CGI ranks among the world’s largest independent firms in IT and business consulting services. The company boasts a workforce of around 94,000 professionals and consultants globally, providing a comprehensive suite of capabilities, from strategic IT consultancy to managed services and business process solutions. Their localized relationship approach, paired with an expansive global delivery network, empowers clients to undertake digital transformations that accelerate results.

CGI’s financial outlook remains robust, with a reported revenue of CA$15.91 billion for the fiscal year 2025, and its shares are publicly traded on both the TSX and NYSE.

About Information Services Group (ISG)

Information Services Group, commonly referred to as ISG, is a prominent global research and advisory firm, specializing in AI-driven technology solutions. Established in 2006, ISG partners with over 900 clients worldwide, including a significant number of industry leaders. By providing expert insights and independent evaluations, ISG helps organizations make informed strategic decisions that enhance their tech investments and stimulate growth.