GB Connections Enhances Customer Support with Key Leadership Changes

Strengthening Customer Service at GB Connections

In a strategic move to enhance technical support and customer service capabilities, GB Connections LLC has recently promoted Justin Knappe to Director of Technical Sales and appointed Tyler Binnion as a Sustaining Engineer. This decision aims to fortify the company's commitment to quality and technical expertise, reinforcing their operational support for distributors and mills alike.

Elevating Technical Sales

With over 20 years of specialized experience in Oil Country Tubular Goods (OCTG), Justin Knappe brings a wealth of knowledge to his new role. His engineering background positions him uniquely to address the practical needs of customers while aligning those needs with product performance. Knappe's approach is clearly aimed at translating the complexities of field conditions into actionable insights, which can help operators and distributors tackle technical challenges effectively.

Chad Gorball, the Vice President of Business Development and Marketing, expressed confidence in Knappe's abilities: “His practical experience in the field enables him to foresee challenges, thus preparing our customers for better operational outcomes.” This focus on preventing obstacles before they arise is expected to improve efficiency while minimizing risks associated with operations.

New Addition: Sustaining Engineer

In addition to Knappe, Tyler Binnion's appointment as Sustaining Engineer is also integral to GB Connections' strategy. Binnion's hands-on experience in maintaining well-control equipment in demanding settings adds depth to the company's service capabilities. His role will involve enhancing product reliability and ensuring detailed documentation, which is crucial for continuous improvement in product functionality.

Cody DeHart, Vice President of Engineering, commented on the importance of Binnion’s role, saying, “His background in troubleshooting complex equipment gives him a deep understanding of our customers' real-world challenges.” Combining engineering skills with practical field experience, Binnion is poised to elevate the operational integrity of products used by GB Connections’ clientele.

Bridging Teams for Innovation

Together, Knappe and Binnion's roles serve not only to streamline the communication between engineering and sales teams but also to facilitate a faster response to customer feedback, which is vital for improving offerings and enhancing service quality. Their appointments emphasize the leadership's commitment to listening to customer needs and leveraging that information for future innovations.

These strategic appointments reflect the vision of Robert L. Kovar, P.E., President and CEO of GB Connections, who recognizes the vital role of seasoned professionals in sustaining the organization's legacy of service excellence. Continuing to build on the groundwork laid by the former Chairman and Executive Technology Officer Gene Mannella, these changes are set to enhance customer satisfaction levels and operational baselines across the board.

Responding to an Evolving Industry

Having been in operation for more than 45 years, GB Connections has built a strong reputation in the energy sector, recognized for precision engineering and reliable partnerships with customers. The recent changes are aligned with their goal of adapting to an ever-evolving energy landscape, necessitating a constant upgrade in service delivery and technical capabilities.

With the energy sector undergoing rapid transformations, the shifts at GB Connections not only aim to retain client trust but also to ensure that they navigate through these changes confidently and safely. In doing so, they promise to maintain the standards that have historically defined the brand, driving the company forward as a leading figure in high-performance connection technologies within the industry.

For more information about their new leadership and services, you may visit GB Connections.