GTN Enhances Living Support App with mediPhone Medical Translation Feature

Global Trust Networks (GTN), a pioneering company dedicated to supporting foreign residents in Japan, has taken a significant step in enhancing the functionalities of its living support app, "GTN Assistants." This app now features a medical translation capability, thanks to a collaboration with mediPhone Co., Ltd., an expert in remote medical translation services for foreign patients.

With this new feature, users can access comprehensive medical translation services 24/7 in 32 languages directly from the GTN Assistants app. This initiative aims to create a seamless support system for foreign residents in Japan, enabling them to consult about living matters and receive medical assistance more confidently.

Background of the Integration

As of June 2025, the number of foreign residents in Japan is estimated to reach around 3.95 million. Establishing robust support systems for these individuals is increasingly recognized as a societal necessity.

In particular, the healthcare sector presents unique challenges, as many foreigners often feel apprehensive about seeking medical attention due to language barriers and differing healthcare systems. This situation is exacerbated for healthcare facilities that struggle with the interpretation of services and understanding relevant systems, creating significant obstacles in providing safe and effective healthcare for foreign patients.

Since its establishment in 2006, GTN has consistently focused on creating a multicultural society by supporting the living infrastructure for foreign individuals. On the other hand, mediPhone has successfully implemented its foreign patient reception support service, mediPhone, in approximately 88,000 medical facilities nationwide, facilitating multilingual support in various medical settings.

By integrating medical translation services into the GTN Assistants application, GTN fortifies its commitment to enhancing the living conditions of foreigners in Japan. This collaboration strives to ensure that residents can seamlessly access medical care and feel secure in their lives and work environments.

Overview of the New Feature

"GTN Assistants" is a comprehensive cloud-based application designed to support foreigners living in Japan—including employees and international students—by solving everyday problems with just a tap. The introduction of the mediPhone medical translation feature significantly boosts the app's capabilities, enhancing access to essential healthcare services.

Launch Date: November 11, 2025
Usage Fee: Equivalent to the existing living consultation feature (1,650 JPY per user per month)

Key Features:

- Connect to medical translation services with a single tap (available 24/7 in 32 languages)
- Real-time support from specialized medical interpreters to aid communication during medical consultations
- One-stop multilingual support covering both living and medical aspects

For more information, visit the "GTN Assistants" service page: GTN Assistants

Future Developments

Moving forward, GTN and mediPhone are committed to strengthening their collaboration to create a more accessible environment for foreign individuals utilizing medical services. Additional functionalities—such as consultation, appointment scheduling, and medical institution searches—are also planned for implementation in the mediPhone framework, further enhancing user convenience.

By harnessing the strengths of both companies, GTN and mediPhone aim to improve service quality and enrich functionality, working toward a society where everyone, regardless of language or environmental differences, can access healthcare and feel safe.

About mediPhone

MediPhone Co., Ltd. focuses primarily on developing services that aid foreign patients, including remote medical interpretation and health management through its cloud platform. Their mission encompasses the internationalization of Japanese healthcare alongside digital transformation. By providing accessible healthcare solutions for all, the company aspires to create a structure where individuals can proactively manage their health and wellbeing.

Company Name: mediPhone Co., Ltd.
Headquarters: Akasaka Kurahashi Building, 6-14-2 Akasaka, Minato-ku, Tokyo, Japan 107-0052
Established: June 2018
Representative: Mayumi Sawada, CEO
Website: mediPhone

About GTN

GTN's mission is to positively shape the experience of foreigners residing in Japan by providing diverse services designed for their specific needs. Covering areas such as housing, employment support, telecommunications, and finance, GTN's comprehensive solutions cater to the lifestyle demands of foreign residents. With over 70% of its workforce originating from around 20 different countries, GTN addresses various challenges faced by foreigners living in Japan.

Company Name: Global Trust Networks, Inc.
Location: 1-21-11 Higashi-Ikebukuro, Toshima-ku, Tokyo, Japan 170-0013
Founded: July 2006
Representative: Hiroyuki Goto, President
Website: GTN