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Sopra Steria and Dynatrace: Pioneers in AIOps and Observability for Europe

In a groundbreaking development for the European tech landscape, Sopra Steria, a leading name in digital transformation, has partnered with Dynatrace, an AI-driven observability platform, to launch a new dedicated practice in observability and AIOps. This initiative is designed to assist large organizations in navigating the complexities of modern IT infrastructure. Initially focusing on France and Norway, the practice will target sectors where application availability and operational resilience are paramount, including banking, insurance, telecommunications, retail, and the public sector.

Meeting the Demand for Resilience

The rise of microservices, hybrid infrastructures, and exponentially increasing telemetry volumes have outpaced traditional monitoring systems. Recent regulations, such as the Digital Operational Resilience Act (DORA), which mandates financial entities to detect, classify, and report IT incidents within strict timelines, highlight the urgent need for effective operational resilience. Similarly, NIS2 sets similar expectations for critical sectors like energy, transport, healthcare, and public administration.

Sopra Steria's clients will benefit from a comprehensive, real-time view of their application states throughout customer journeys, eliminating the need for disparate tools and dashboards. With Dynatrace Intelligence at its core, the platform identifies the root cause of issues and provides explanations, granting teams valuable time for resolution. This unified approach enables business, development, security, and operations teams to work from a single, trustworthy source of information. In addition, the platform assesses the impact of slowdowns not just based on server status but on the customer experience.

Key Benefits for Business Leaders

The advantages of this innovative practice manifest in several critical metrics for business leaders. Key outcomes include reduced risk and downtime, infrastructure scaling based on actual usage rather than worst-case hypothetical scenarios, and enhanced engineering time dedicated to product development rather than troubleshooting. With resilience, cost efficiency, and innovation speed evolving concurrently, organizations are poised for immense progress.

What Sopra Steria Brings to the Table

Sopra Steria ensures the enduring performance of the platform on a large scale. This entails several key components: a certified and dedicated team specializing in this practice from leadership through solution architects; a structured four-phase delivery methodology encompassing consulting, operationalization, and optimization; joint governance with Dynatrace, involving formal direction and quarterly reviews; and seamless integration within existing customer environments, including cloud platforms, IT service management, automation, and containers.

The impact is particularly significant for managed services contracts, where observability and AIOps become integral to operations. The platform can detect anomalies, explain causes, and recommend solutions before any incidents occur.

In a rapidly evolving digital landscape, Sopra Steria and Dynatrace are setting new standards in operational resilience and observability for organizations across Europe, reinforcing their commitment to enhancing client experiences while managing increasingly complex IT environments.