Celebrating Two Decades of Partnership: DXC and Wilton Re Complete Cloud Migration of 400,000 Insurance Policies

A Milestone in Insurance Technology

DXC Technology has reached a significant milestone by successfully migrating 400,000 insurance contracts for its long-term partner, Wilton Re, to a modern cloud platform. This momentous achievement not only marks the completion of a transformational journey but also highlights the potential for future advancements in artificial intelligence (AI) within the insurance sector.

A 20-Year Partnership Built on Trust

The collaboration between DXC and Wilton Re spans two decades, during which their partnership has flourished. When the partnership began in 2005, Wilton Re managed approximately 5,000 contracts. Now, with the help of DXC's expertise and solutions, they boast more than 500,000 contracts. This growth underscores the effectiveness of their joint operational strategy in the competitive insurance landscape.

Transformative Cloud Migration

The recent migration endeavor represents one of the largest and most complex transformation projects in DXC's history. Moving over 400,000 contracts from aging technology systems to a state-of-the-art cloud ecosystem involved meticulous planning and execution. This process was essential to maintain the integrity of client experiences while transitioning to more advanced operational frameworks.

Utilizing DXC's Wealth Management Accelerator (wmA), Wilton Re has established a unified cloud platform for managing their insurance contracts. This advanced system not only improves operational efficiency but also paves the way for future incorporation of AI technologies, positioning Wilton Re advantageously as they navigate new market challenges.

Changing Dynamics in the Insurance Sector

As the landscape of the insurance industry continues to evolve, organizations must rapidly adapt to emerging technologies. Wilton Re recognized this need, and by partnering with DXC, they have successfully integrated various insurance processes that accompany new acquisitions. Each acquisition presents its own set of challenges, including the need to migrate data and operational structures without disrupting the policyholders’ experiences.

This collaboration emphasizes DXC’s extensive capabilities in business process services, where they manage significant aspects of Wilton Re’s core insurance functions, including contract management and claims processing. With a dedicated team of over 6,000 insurance specialists, DXC is equipped to handle complexities across millions of managed policies effectively.

Framework for Future Growth

DXC and Wilton Re have developed a reproducible and scalable conversion methodology over the years. This ensures that as Wilton Re continues to acquire and integrate new portfolios, they can do so efficiently and with minimal disruption. The shared operational framework enhances customer service and operational synergy across various acquisitions.

In the words of Ray August, president of DXC Insurance Software and Business Process Services, this partnership showcases a sustainable execution model that fosters expansion, speeds integration processes, and ensures heightened operational efficiency. Such developments collectively aim to enhance policyholder experiences, a core aspiration for both organizations.

Vision for the Future

With the recent migration completed, Wilton Re is well-poised for the next phase of growth, which is set to be driven by artificial intelligence innovations. As they leverage modern cloud capabilities, they anticipate an improvement in workflow efficiency, paving the way for continuous operational advancements.

DXC, being a trusted partner to 21 of the 25 largest global insurers, is committed to helping organizations modernize their core operations. By positioning itself as a leader in insurance technology solutions, DXC aims to enhance efficiency and improve customer experiences in ways previously unattainable.

About the Companies involved

DXC Technology

DXC Technology (NYSE: DXC) is a principal partner that delivers software, services, and solutions to global companies and public sector organizations. They streamline operations to capitalize on transformational technologies, including those powered by AI.

Wilton Re

As a leading provider of solutions in the North American life insurance sector, Wilton Re specializes in crafting tailored solutions that address the capital and operational needs of their clients, also showcasing extensive experience in modernizing inherited administrative systems.

By working closely together, DXC Technology and Wilton Re set a benchmark in the insurance industry, exemplifying collaboration that not only meets present demands but also anticipates future growth and innovation.