#Japan #Tokyo #GDX #ODEX #NICE Japan

Introduction of CXone Mpower at ODEX

The General Association for Promoting Municipal Digital Transformation (GDX) will host a special zone at the upcoming '5th Digital Transformation Exhibition ODEX' from June 4 to June 6, 2025, at Tokyo Big Sight. Together with 18 supporting members, GDX will showcase a range of solutions aimed at advancing municipal digital transformation. Among them, NICE Japan will present its innovative contact center solution, 'CXone Mpower', designed to elevate resident services in municipalities.

About NICE Japan

NICE Japan is a global leader in enterprise software solutions, providing both cloud-based and on-premise services. The company's commitment lies in enhancing customer service excellence, ensuring compliance, preventing financial crime, and safeguarding public safety. Notably, NICE's solutions are employed by over 25,000 organizations across more than 150 countries, including 85 of the Fortune 100 companies. This significant presence underscores the trust and reliability associated with NICE’s offerings.

Event Overview

• - Event Name: 5th Digital Transformation Exhibition ODEX
• - Dates: June 4-6, 2025, 10:00 AM - 5:00 PM
• - Venue: Tokyo Big Sight, East Halls 1-3
• - Supported by: Ministry of Internal Affairs and Communications, Ministry of Health, Labour and Welfare, Ministry of Economy, Trade and Industry, Ministry of Land, Infrastructure, Transport and Tourism, Digital Agency

Special Zone by GDX

GDX’s special zone at the exhibition will serve as a platform to present diverse municipal digital transformation solutions. The showcase aims to highlight the latest technologies and services that address the challenges faced by local governments in their digitalization endeavors. Additionally, GDX will report on the findings from its recent 'Municipal DX Awareness and Reality Survey', share case studies of successful municipal-business collaborations, and offer consultations for resolving digital transformation challenges.

Highlights of NICE’s Solution

The NICE CXone Mpower offers a robust, cloud-based contact center platform. This comprehensive solution includes essential structures for call handling, alongside state-of-the-art features such as AI-driven chatbots, voice bots, real-time translation through generative AI, and conversation summarization. These capabilities represent the forefront of modern contact center operations and promise to significantly enhance the quality of engagement between municipalities and their residents.

Membership Recruitment for Fiscal Year 2025

GDX is initiating its recruitment drive for public members (local governments and related personnel) for the 2025 fiscal year. Membership is entirely free, providing municipal personnel with vital support to address their challenges. Public members enjoy several benefits, including:

• - Quarterly distribution of the 'Municipal DX Guide'
• - Access to survey report distributions
• - Priority invitations and free participation in events and seminars
• - Opportunities to learn from and visit advanced municipalities
• - Support for establishing connections between member organizations
• - Matching services with private enterprises tailored to specific challenges

The recent survey covering 1,788 municipalities highlighted disparities in digital transformation efforts based on municipal size, as well as common obstacles such as uncertainty on where to start or being overwhelmed by other responsibilities. GDX offers a comprehensive support structure, ranging from problem identification to developing solutions and providing operational assistance.

Invitation for Supporting Members (Private Enterprises)

GDX is also seeking private enterprises willing to collaborate with local governments to address regional issues for the 2025 fiscal year. The matching service, which commenced in January 2024, has already facilitated numerous successful partnerships, reinforcing the collaborative effort in shaping the future of local communities.

Membership Details for Supporting Members

• - Type: Supporting Member
• - Joining Fee: ¥50,000
• - Annual Fee: ¥50,000

GDX especially welcomes participation from organizations engaged in:

• - Digitalization of administrative procedures: Electronic application systems, one-stop service establishments, etc.
• - Utilization of data: Statistical data analysis, policy formulation support, EBPM solutions, etc.
• - Enhancement of resident services: Online consultations, telemedicine, monitoring services, etc.
• - Business efficiency: AI and RPA implementation, back-office reforms, and work style reforms.
• - Disaster prevention and crisis management: Disaster information sharing, disaster prevention DX, resilience enhancement, etc.
• - Smart cities: Urban operating systems, IoT utilization, mobility as a service, environmental monitoring, etc.
• - Promotion of migration and settlement: Creating ties within the community, regional promotion, support for workations, etc.
• - Education DX: GIGA concept response, development of digital teaching materials, remote education systems, etc.
• - Regional economic revitalization: Promoting cashless options, e-commerce support, tourism DX, etc.
• - Strengthening security: Information security measures, support for BCP formulation, etc.
• - Furusato tax: Development of return gifts, portal site management, consulting for utilizing contributions, etc.
• - Public-private partnerships: PPP, PFI, and support for socially-oriented business solutions.

Contact Information

For organizations interested in collaborating with local governments to tackle regional challenges, GDX encourages you to consider becoming a supporting member. For inquiries regarding membership benefits and how to join, please reach out to our office.

Get in Touch

• - GDX Headquarters Phone: 03-6683-0106
• - Email: [email protected]
• - Membership Application: GDX Membership Form

As a non-profit organization, GDX aims to facilitate digital transformation in municipalities, supporting communities towards sustainable development. We strive to harness digital technologies to solve regional challenges and foster innovation, functioning as a bridge between local governments and enterprises to accelerate local revitalization through digital transformation.