How Memorial Hermann is Enhancing Patient Understanding of Test Results with AI Technology

Improving Patient Understanding with AI

Memorial Hermann Health System (MHHS) has recently introduced a cutting-edge artificial intelligence (AI) tool integrated into their Epic system, aiming to enhance the way patients interpret their medical test results. With this innovative approach, clinicians can provide clearer, more accessible information, empowering patients to make informed decisions regarding their health care.

The Role of AI in Healthcare

Artificial Intelligence is rapidly transforming various industries, and healthcare is no exception. At MHHS, the AI tool named Art plays a significant role in streamlining the communication process between clinicians and patients. Recognizing that many patients find medical jargon daunting, the AI assists clinicians in drafting patient notes using simple, understandable language, thereby minimizing confusion and anxiety.

As clinicians access lab and imaging results through Epic’s In Basket, Art generates an initial draft of a patient note in real time. This initial draft serves as a starting point, allowing healthcare providers to personalize the message with relevant details before sharing it with the patient. The personalized touch ensures that crucial information is conveyed effectively while enhancing patient-clinician interaction during follow-ups.

Outcomes of Implementing Art

Since the implementation of Art, MHHS has reported remarkable outcomes. Notably, the health system has witnessed a 32% reduction in follow-up inquiries from patients regarding their test results. This change indicates that patients feel more informed and equipped to understand their results upon receiving them, reducing the uncertainty that often accompanies a doctor's visit.

Furthermore, the integration of this AI tool has helped Memorial Hermann’s care teams communicate more efficiently. Over 55,000 messages have been sent to patients utilizing Art, highlighting the system's effectiveness in improving healthcare communication. Clinicians who engage with Art's draft experience an average time-saving of nine seconds per result, which, although seemingly small, adds significant efficiency across numerous patient interactions in a busy clinical setting.

A Supportive Technique

Dr. Ryan Walsh, the associate vice president and chief medical information officer at Memorial Hermann, emphasizes that while Art enhances the clerical aspect of patient communication, it is intended to support rather than replace human judgment. The intention is to allow clinicians more time to focus on the actual care process and foster meaningful relationships with patients. This strategic development underscores a significant shift towards augmented intelligence where healthcare professionals leverage technology to complement their expertise instead of suppressing the human touch that is vital in healthcare.

Future Prospects

Launched as a pilot program in December 2025, the positive feedback led to its rapid expansion throughout the Memorial Hermann system. Shashank Raghu, senior director of Research and Development for Clinical Communications at Epic, notes that MHHS sets a standard for other organizations seeking to implement AI effectively across their systems. The results seen at Memorial Hermann could inspire broader adoption of similar technologies within healthcare organizations, ultimately revolutionizing how patients receive and interpret information.

In conclusion, the collaboration between Memorial Hermann Health System and Epic's AI technology illustrates a forward-thinking approach that can significantly enhance patient care by promoting understanding and engagement. As healthcare continues to evolve, such innovative tools demonstrate immense potential to support clinicians and improve patient experience, paving the way for a new era in medical communication and care delivery.