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DXC Technology's Innovative Assure Smart Apps

In a move promising to reshape the insurance industry, DXC Technology (NYSE: DXC) has launched its new Assure Smart Apps at the recent DXC Connect Insurance Executive Forum. This innovative suite of tools aims to facilitate the digital transformation of insurance companies by leveraging AI and modular workflows designed to yield significant efficiencies in record time.

Meeting Industry Needs

Today's insurance sector grapples with heightened customer expectations, increasing regulatory demands, and a landscape riddled with competition, compounded by aging legacy systems. As insurers struggle to adapt, the pressure to evolve becomes ever more pronounced. Traditionally, addressing these issues has involved lengthy transformation initiatives that can span years before yielding tangible results.

In response, DXC has crafted a solution that allows insurers to modernize their operations incrementally and without the risks associated with large-scale overhauls. The new Assure Smart Apps are equipped with pre-built, modular AI-driven workflows that streamline vital functions, boasting implementation timelines of just 12 weeks or less.

Features of Assure Smart Apps

Claims Assistant

One of the standout applications is the Claims Assistant, which offers comprehensive management of the claims lifecycle. This tool not only ensures compliance and audit readiness but also minimizes the reliance on multiple systems, significantly reducing claim cycle times—by up to 35%—while enhancing policyholder experiences.

Engagement Assistant

The Engagement Assistant transforms how insurers interact with customers, providing an integrated approach to service delivery across various channels. By harmonizing digital agents, human input, and analytical insights, this app can improve the overall customer experience by 5 to 15%, while simultaneously boosting agent productivity through automation.

Underwriter Assistant

Finally, the Underwriter Assistant streamlines the underwriting process by automating the intake of submissions and prioritizing tasks, all without causing disruption to existing systems. This concierge-like service aims to enhance decision-making and efficiency across the underwriting landscape.

Collaborative Innovation

During the DXC Connect Forum, attendees also witnessed the unveiling of the Assure Smart App Studio—an innovation space where customers proposed new app ideas, demonstrating DXC's commitment to collaborative development. The rapid prototyping of AI-driven features overnight showcases how quickly ideas can manifest into functional applications, enabling organizations to traverse from concept to execution with agility.

Ray August, President of DXC Insurance Software and Business Process Services, emphasized a core philosophy behind the Smart Apps: addressing client needs on their terms. This customer-centric approach aims to provide solutions that drive infrastructure advancement without causing operational disruptions.

A Trusted Partner

With a legacy spanning over four decades, DXC Technology prioritizes its collaborations with leading insurers globally. As a trusted provider of core insurance systems, DXC is at the forefront of enabling innovations powered by AI, propelling enhancements in speed, operational efficiency, and customer service.

DXC's commitment to understanding its clients is poised to put insurance companies on the fast track to meeting and exceeding modern market demands.

To dive deeper into the capabilities of the Assure Smart Apps, visit dxc.com/assure-smart-apps.

In conclusion, as the insurance industry evolves, solutions like DXC's Assure Smart Apps not only present an opportunity for transformation but also set a new standard for operational excellence and customer satisfaction across the board.