JSSI Welcomes Molly Hennessy as Chief Product and Technology Officer to Propel Digital Transformation

JSSI's New Era: Welcoming Molly Hennessy as Chief Product and Technology Officer

On November 11, 2025, Jet Support Services, Inc. (JSSI) proudly announced the appointment of Molly Hennessy as its new Chief Product and Technology Officer. This strategic move is aimed at bolstering the company’s commitment to digital transformation, particularly in the evolving landscape of business aviation technology. With her extensive background in aviation technology and operational efficiencies, Hennessy is expected to drive innovation and optimize JSSI's technology stack, enhancing both client portals and internal tools that serve aircraft operators worldwide.

Background on Molly Hennessy

Hennessy brings over nine years of vital experience from United Airlines, where she played a crucial role as Managing Director for Crew Catering Technology. In her previous position, she successfully led the transition from outdated systems to a modern technology framework, which not only improved crew scheduling practices but also fostered improved collaboration across pilot and flight attendant teams. Her achievements in harmonizing technology with operational excellence are a promising preview of her contributions at JSSI.

The Role of Technology in JSSI

JSSI currently supports a diverse portfolio comprising more than 5,000 assets through its hourly cost maintenance programs. This includes oversight of thousands of maintenance events in any given year, making technology an integral aspect of their operations. The firm is known for its comprehensive digital services such as Traxxall for maintenance tracking, Conklin de Decker for benchmarking aircraft operating costs, and PartsHub for online parts procurement. Recently, JSSI has also launched an asset-based financing product through JSSI Aviation Capital, further expanding its service offerings.

Hennessy's arrival at JSSI comes at a time when the demand for innovative technology solutions in business aviation is rapidly increasing. Her mission is to lead the enhancement of existing technology frameworks and introduce new, data-driven tools that can provide both efficiency and transparency for clients. "I'm thrilled to join JSSI at such an exciting time," Hennessy remarked. "My priority will be ensuring our technology strategy delivers products that are not only cutting-edge but also deeply impactful for our customers."

Expectations and Future Innovations

The demand for advanced technology in the aviation sector is a critical driver of JSSI's strategies, and Hennessy’s skill set aligns closely with these needs. Her expertise in fostering technological advancements aims to set a new standard for performance, reliability, and value in the market. Neil Book, the Chairman and CEO of JSSI, expressed confidence in Hennessy’s ability to deliver. He stated, "Molly is a dynamic leader and executive that has a track record of delivering superior results and positive change throughout her career."

This appointment highlights JSSI's commitment to leveraging technology and talent as essential pillars for its future growth. As the aviation market continues to evolve, the incorporation of groundbreaking technologies will be vital. Hennessy’s leadership is anticipated to catalyze the next wave of innovation within JSSI, benefiting clients and partners alike.

JSSI’s Commitment to Innovation

Founded in 1989 and headquartered in Chicago, JSSI has established itself as an independent leader in hourly cost maintenance programs for business aircraft. With over 300 different makes and models covered, JSSI focuses on providing a holistic suite of solutions that cater to owners, operators, and maintenance providers throughout the aircraft lifecycle.

As the company continues to leverage data and implement innovative technologies, the goal remains clear: to drive down costs and enhance the quality of services offered to every client, irrespective of the aircraft platform. With sponsors like GTCR, Genstar Capital, and Blackstone backing JSSI, the future looks promising as the company embarks on this new chapter with Molly Hennessy at the helm of its technology advancements.

In summary, Molly Hennessy's appointment represents not just a leadership change but a significant leap towards a future where JSSI remains at the forefront of digital innovation in aviation services.