Oakworth Capital Bank Achieves Exceptional Client Satisfaction with Leading Net Promoter Score

Oakworth Capital Bank Achieves Unmatched Client Satisfaction

Oakworth Capital Bank, headquartered in Birmingham, Alabama, has once again proven its dedication to client satisfaction by consistently achieving remarkable Net Promoter Scores (NPS) that place the institution among the top tiers in the financial services sector. The bank's NPS reflects how willing clients are to refer their services to others, a crucial measure of loyalty and customer trust.

As of 2024, Oakworth recorded an impressive NPS of 94, significantly exceeding industry averages, which illustrates the strength of their client loyalty. This high score is a result of the bank's focus on relationship-building and delivering a client experience that embodies trust, transparency, and exceptional service quality.

According to Sam Scalici, Senior Managing Director and COO, the bank's long-standing relationships with clients are bolstered by their commitment to service. "Our clients consistently tell us they value our people, the high level of service we provide, and the ease we bring to their financial lives," Scalici stated. This positive feedback is further emphasized by the bank’s notable client retention rate of 95%, indicating that clients not only choose Oakworth for its services but also stay for the long haul.

In addition to maintaining its NPS, Oakworth Capital Bank adopts a high-touch approach to banking, wealth management, and advisory services. The personalized attention that clients receive has set Oakworth apart from many other financial institutions. This approach allows the bank to provide boutique-level service while incorporating specialized knowledge that caters to professionals, families, and closely held businesses alike.

Survey feedback emphasizes these advantages, as clients appreciate the tailored services and effortless business interactions that Oakworth cultivates. This continued commitment to personalized service and trust is redefining what the banking experience can be for its clientele.

Moreover, Oakworth Capital Bank's commitment to client satisfaction goes hand-in-hand with its substantial growth in assets and services since its establishment in 2008. With a noteworthy total asset standing of $1.9 billion and a considerable volume of deposits, it's clear that Oakworth is not just excelling in customer relations but also in overall financial performance. As of September 30, 2025, the bank reported total loans of $1.5 billion and wealth and trust assets under management amounting to $2.6 billion, showcasing its robust market presence.

The bank is recognized for its work environment as well; it has been ranked among American Banker's "Best Banks to Work For" for the past nine years, achieving the top position on six occasions, which is a testament to its internal culture and employee satisfaction. This environment inevitably translates into better service for clients, as happy employees are aligned with the company values and goals.

For those interested in learning more about Oakworth Capital Bank's range of financial services or its dedication to client satisfaction, visit www.oakworth.com. There, clients can explore various offerings, including commercial and private banking as well as wealth management services.

In summary, Oakworth Capital Bank's remarkable NPS achievements and client loyalty reflect a solid commitment to enhancing the client experience. The bank’s strategies have set a standard for others in the financial services industry to strive towards. As they continue to prioritize trust and meaningful relationships, Oakworth not only secures a strong foundation for future growth but also reshapes the landscape of client satisfaction in banking.