Lumeris Introduces Ask Tom for Enhanced Analytics in Primary Care Management

Lumeris Unveils Ask Tom for Primary Care Insights

In a significant development for the healthcare sector, Lumeris, a prominent name in health care technology and services, has introduced Ask Tom, a groundbreaking feature within its Primary Care as a Service solution, Tom™. This new capability aims to empower health system leaders by providing them with easy conversational access to vital enterprise data and insights.

The Future of Health Care Analytics

What makes Ask Tom a revolutionary advancement is its harnessing of generative AI and large language models (LLMs). This innovative technology consolidates and normalizes data from various sources, yielding a comprehensive, longitudinal view of patients and populations. Health system leaders can now ask complex healthcare-related questions in plain English and receive instant, trustworthy answers, coupled with insightful visualizations and relevant recommendations.

The introduction of Ask Tom is essential as health systems face an increasing demand for timely and accurate insights. "Health system leaders need timely insights they can trust," asserts Dr. David Carmouche, Lumeris' Chief Medical and Commercial Officer. With the previous dependency on multiple reports and technical resources that delayed decision-making, Ask Tom revolutionizes this process by offering rapid access to essential information and trends across the organization.

Enhanced Engagement with Health Data

Ask Tom is more than just an analytics tool; it acts as a proactive team member integrated into clinical and operational workflows. By allowing leaders and care teams to explore performance trends, interpret complex data, and identify actionable opportunities via its conversational interface, Ask Tom represents a leap forward in how healthcare organizations engage with their data.

Consolidating data from clinical, claims, pharmacy, and social determinants within the Tom platform, Ask Tom creates a unified view of performance across various domains. Users are enabled to maintain ongoing analytical conversations, monitor trends over time, and generate visualizations that convert complex datasets into actionable insights.

Moreover, the platform includes agentic capabilities, continuously reviewing enterprise data for anomalies and emerging trends, and surfacing potential areas for improvement. In a similar manner to how Tom supports immediate clinical decisions, Ask Tom orchestrates the discovery of insights at a broader organizational level.

Addressing Primary Care Challenges

The launch of Ask Tom comes at a critical time, as primary care is increasingly strained. With nearly 100 million adults in the United States lacking primary care access, and a projected shortage of nearly 90,000 physicians over the next decade, the demand for data-driven decision-making is paramount. Increasingly, health systems are also grappling with an aging population, which is leading to a rise in chronic diseases and the need for coordinated care.

Jean-Claude Saghbini, the Chief Product and Technology Officer at Lumeris, emphasizes that delivering such innovative experiences requires advancement across data architecture, AI, and healthcare-grade safeguards. Lumeris has focused on building a platform where generative AI can safely navigate intricate healthcare data, and Ask Tom epitomizes a new era of data empowerment for healthcare organizations.

Availability and Future Expansion

Currently, Ask Tom is available in Limited Preview, with plans for broader availability slated for 2026. This timing aligns with Lumeris' ongoing commitment to enhancing primary care through innovative solutions that bridge the gap between complexity and clarity.

About Lumeris

Founded in 2010 and headquartered in St. Louis, Lumeris has been at the forefront of healthcare technology, driving innovations like Tom, its AI-powered Primary Care as a Service solution. Designed to support health systems in delivering personalized care while alleviating administrative burdens, Tom embodies Lumeris' expertise in primary care and value-based care. The company, which consists of over 1,200 professionals in engineering, clinical settings, and healthcare disciplines, operates with a clear mission to expand healthcare accessibility and improve patient outcomes.

To learn more about Lumeris and its initiatives, visit Lumeris.com.