#USA #Nashville #Diesel Laptops #Decisiv #Service Relationship Management

Diesel Laptops and Decisiv Join Forces to Transform Truck Repair Processes

In a significant development for the trucking industry, Diesel Laptops, a frontrunner in commercial truck efficiency solutions, announces its partnership with Decisiv, Inc., a leading provider of Service Relationship Management (SRM) solutions. This collaboration was unveiled during the TMC 2025 Annual Meeting and Transportation Technology Exhibition held in Nashville, TN. The primary objective of this partnership is to integrate diagnostic scanning data with automated service event case creation, aiming to significantly reduce downtime for fleets and repair facilities.

According to Tyler Robertson, CEO of Diesel Laptops, “By integrating Diesel Explorer Pro with Decisiv's SRM platform, we are helping repair facilities and fleets eliminate time-consuming data entry, expedite repair decisions, and ultimately get trucks back on the road more swiftly.” This collaboration emphasizes the commitment to improving service efficiency throughout the supply chain.

Similarly, Michael Gibson, VP/GM of Business Development at Decisiv, noted, “The integration with Diesel Laptops is a prime example of leading industry partners collaborating within the Decisiv SRM Ecosystem to enhance service management.” The synergy between the two companies aims to yield substantial time savings and smoother service management for dealers and fleets alike.

Key Features of the Integrated Solution

In an era where quick and accurate diagnosis of vehicle issues can mean the difference between prolonged downtime and operational efficiency, the new partnership brings several innovative features:

• - Automated Case Creation: The integration eliminates duplicate data entry, reducing the likelihood of human error that could compromise repair quality.
• - Real-Time Repair Information: Technicians gain immediate access to up-to-date fault code information, which significantly accelerates the diagnosis of vehicle problems and streamlines the planning of necessary repairs.
• - Enhanced Communication: By ensuring all service stakeholders—from technicians to fleet managers—work with the same set of real-time diagnostic information, the partnership enhances overall operational transparency and efficiency.

As part of the Diesel Explorer Pro subscription, users will also gain access to advanced functionalities such as bi-directional commands for Diesel Particulate Filter (DPF) regenerations, aftertreatment resets, and emissions tampering detection for major engine brands like Detroit, Cummins, and International.

Positive Impacts on the Trucking Industry

“We're thrilled to partner with Decisiv to provide comprehensive diagnostic information throughout the end-to-end service workflow,” added Robertson. The goal is clear: fleets should experience less downtime while repair facilities can benefit from improved processes that lead to happier customers.

Live demonstrations of the integrated solution will be showcased at both Diesel Laptops' booth (#2535) and Decisiv's booth (#1213) during the TMC Transportation Technology Exhibition. This event serves as an important venue for both companies to highlight their commitment to advancing technology in truck servicing and repair.

About the Companies

Diesel Laptops is based in Irmo, South Carolina, and specializes in diesel diagnostic software, hardware, and training tailored for commercial trucks and off-highway vehicles. The company's solutions are designed to simplify and accelerate repair processes, ultimately reducing downtime and delivering significant savings for fleets, independent repair facilities, and service technicians. Interested individuals can find more about their offerings at www.DieselLaptops.com.

On the other hand, Decisiv, Inc., located in Virginia, has established itself as the largest asset service management ecosystem in North America for the commercial vehicle industry. The Decisiv SRM platform supports over 5,000 service locations and 74,000 fleets, managing over 4 million service and repair events annually. Further details can be accessed at www.decisiv.com.