iCracked Store Achieves Top Satisfaction Ranking for 2025 in Japan

iCracked Store Achieves Top Ranking

In a remarkable achievement, iCracked Store, operated by iCracked Japan Corporation, has been named the top smartphone repair brand in the 2025 GMO Customer Satisfaction Rankings. This accolade, announced by GMO Research & AI in a survey conducted between July and August 2025, placed iCracked Store at the number one position in not only the overall ranking but also in all seven evaluated categories featured in the study.

Background on the Survey

This customer satisfaction ranking conducted by GMO Research & AI relies on comprehensive feedback from users regarding their experiences with various services and products. The smartphone repair category specifically focused on users who had utilized repair services within the last three years. The survey collected insights from 904 respondents, utilizing a reliable online methodology to ensure a fair assessment. The results highlight the performance of 13 surveyed repair brands operating in multiple regions across Japan.

The Competitive Landscape

The smartphone repair market in Japan is increasingly competitive, with many businesses shutting down due to the harsh environment. Within this challenging landscape, some repair shops have been criticized for prioritizing short-term profits over customer relationships, leading to dissatisfaction among their clientele. iCracked Store has taken a different approach by striving to be the most trusted repair brand for its customers.

Commitment to Excellence

iCracked has placed customer satisfaction at the forefront of its Key Performance Indicators (KPIs). To this end, the company has worked diligently to improve both its technical repair skills and customer service levels. The recent award stands as a testament to the positive feedback iCracked has received from its customers, confirming the effectiveness of its strategies and efforts.

Looking Ahead

With this recognition serving as motivation, iCracked aims to enhance its service quality further to ensure that an even greater number of customers are satisfied. The company fosters a commitment to continuous improvement, focusing on customer needs as the driving force behind its operations.

iCracked Store: A Brief Overview

Founded in Silicon Valley in 2010, iCracked has expanded its services significantly, with iCracked Japan overseeing over 100 iCracked Stores across Japan. The stores specialize in repairing both iPhone and Android devices while adhering to manufacturers' standards using authentic parts for optimal service quality.

Customer Assurance

Understanding that smartphones contain sensitive personal information, iCracked ensures a transparent and secure repair process. Customers can observe their devices being repaired in person at counter locations, which enhances their peace of mind. The company does not require unlocking passcodes, further assuring customers of their data's safety during repairs.

Innovation in Service

Setting itself apart, iCracked Store is the only urban repair shop to incorporate waterproof testing equipment across all its locations. This initiative addresses common customer concerns regarding the potential loss of waterproof capabilities associated with device repairs. Prior to and following repairs, comprehensive waterproof tests are performed to confirm that device integrity remains intact. Additionally, if a repair negatively impacts waterproof performance, iCracked has implemented a compensation policy that offers a discount on repair costs.