#Denmark #Copenhagen #Cognizant #AP Pension #RPA services

Cognizant Partners with AP Pension for Strategic Transformation

Cognizant, a prominent leader in technology and consulting solutions, has announced a new partnership with AP Pension, a major player in Denmark's life and pension industry. This collaboration aims to drive a multi-year transformation through Business Process Outsourcing (BPO) and Robotic Process Automation (RPA) services.

Strengthening Capacity and Efficiency

Through this advanced engagement, Cognizant will leverage its Nordic-speaking Center of Excellence based in Vilnius, Lithuania. This hub is recognized as a European center for insurance and automation solutions, aiming to bolster AP Pension's operational capabilities and overall efficiency. By doing so, Cognizant seeks not only to enhance workload management but also to allow AP Pension's internal staff to focus on more strategic initiatives.

The partnership comes at a crucial time, as AP Pension is steering towards significant growth and need for optimization in its administrative processes. Janni Bové Schou, Chief Commercial Officer at AP Pension, highlighted the importance of this partnership, stating, "This agreement provides us with the extra capacity we need to deliver on our transformation journey without compromising quality for our customers."

Focus on Customer Experience

One of the key objectives of this collaboration is to improve customer experience. The added resources will help AP Pension not only to handle increased workloads but also to streamline operations significantly. With Cognizant's assistance, the company is poised to enhance its customer interactions and service delivery through optimized processes and faster results.

Cognizant’s Commitment

Thomas Djursø, Cognizant’s Country Manager for Denmark, expressed pride in being selected as a partner by AP Pension. He emphasized that the collaboration is a testimony to Cognizant's robust position in the BPO realm within Denmark. "With our experience and capabilities, we will help AP Pension scale efficiently, optimise processes, and ultimately create an improved customer experience," he stated.

About AP Pension

AP Pension is a customer-owned pension company dedicated to providing competitive pension products and insurance solutions aimed at both individual and corporate clients. They focus on delivering high-quality service and sustainable returns for their members, making this partnership with Cognizant a strategic move towards advancing their service framework in a rapidly evolving market.

About Cognizant

Cognizant (Nasdaq-100 CTSH) operates with the vision of modernizing businesses across various sectors. Their mission is to empower clients by transforming technology, processes, and experiences to stay ahead in a fast-paced world. They are committed to enhancing the everyday lives of individuals through their innovative solutions.

In summary, with this partnership, both Cognizant and AP Pension are set to embark on a journey that promises enhanced operational efficiencies, improved service delivery, and ultimately, a stronger commitment to customer satisfaction. This collaboration signifies a strategic investment in the future for both companies as they adapt to dynamic market conditions and customer demands.