IVRy's AI Platform 'Ivry' Reaches 100 Million Calls Milestone
In a notable milestone for artificial intelligence in business, IVRy has announced that its dialogue AI platform, 'Ivry,' has achieved a staggering total of 100 million calls as of June 2026. This remarkable accomplishment is not just a testament to the popularity of the service but also highlights its significant role in enhancing operational efficiency for businesses. Moreover, the number of total accounts for 'Ivry' has also risen significantly, surpassing 60,000 accounts by the end of April 2026.
As we progressed through 2026, the rapid evolution of generative AI has shifted businesses' approach from merely considering AI implementations to actively integrating them into their operations. Recognizing this shift, IVRy focused on updating the essential communications method between customers—the telephone. By effectively automating telephone operations while simultaneously turning dialogue data into a valuable asset for businesses, IVRy positioned itself as a pioneering force in the landscape of AI solutions.
The company has developed the 'IVRy Data Hub,' offering tools for voice of the customer (VoC) analysis and data visualization of call interactions. Additionally, the launch of the 'Ivry AI Contact Center,' which serves as an AI-native contact center infrastructure, has allowed for better resource management of customer interactions. Recently, the introduction of 'Ivry AI Chat' aims to unify knowledge across phone and chat interactions, signaling a significant stride toward enhancing customer engagement through artificial intelligence.
In less than a year, the number of calls processed surged from 50 million to 100 million, while the account count grew from 35,000 to over 60,000, marking an impressive 1.7-fold increase. This rapid growth demonstrates how effectively IVRy has been able to meet the evolving demands of its customers.
In 2026, IVRy has undertaken a multitude of initiatives aimed at enhancing value across various dimensions. Following a significant series of fundraisings totaling 4.5 billion yen from three major banks, the total amount raised by the company reached approximately 15.11 billion yen. This funding supports ongoing efforts like expanding service offerings, entering the contact center domain, holding conferences, and implementing solutions in large enterprises.
Among the pivotal moves undertaken recently include:
1. New Service Launches: The introduction of 'Ivry AI Contact Center' allows for the automation of contact center operations, while 'Ivry AI Chat' combines phone and chat knowledge into a seamless interface.
2. Strengthening Partnerships: Various collaborative efforts have been initiated, including linking with cloud-based CTI services, forming business matching contracts, and integrating with reservation systems.
3. New Client Acquisitions: A wide range of organizations from Mebius Pharmaceutical to Honda Mobility Land have implemented 'Ivry' systems into their operations, demonstrating its versatility and applicability across industries.
President and CEO Ryoha Okunishi expressed gratitude to all users of 'Ivry' for contributing to this remarkable 100 million calls milestone. He emphasized that as AI integration moves to its implementation phase, features like VoC data provide invaluable insights into customer sentiments—tapping into the core of customer interaction.
Okunishi underlined that this achievement lays the groundwork for continuous improvements; instead of merely automating calls, 'Ivry' transforms unstructured data into strategic business resources. The ability to effectively meet complex challenges for a diverse range of customers, from small businesses to major enterprises, is now a defining aspect of the service.
At its core, this 833 million hours saved by automating operations isn't just an impressive statistics; it represents the company's commitment to transforming workplace quality and enhancing creativity through technological advancement. Moving forward, IVRy aims to establish itself as a foundational infrastructure for digital transformation across all industries while continually evolving at an unprecedented pace.
With a focus on 'delivering the best technology to every individual and company,' IVRy has consistently updated its products to align with societal needs and technological advancements. This rapid adaptability bodes well for future growth and usability as the company strives to support the digital transformation journeys of many organizations. To learn more about IVRy and their innovative AI dialogue platform, visit their corporate website.
Background to the Milestone
As we progressed through 2026, the rapid evolution of generative AI has shifted businesses' approach from merely considering AI implementations to actively integrating them into their operations. Recognizing this shift, IVRy focused on updating the essential communications method between customers—the telephone. By effectively automating telephone operations while simultaneously turning dialogue data into a valuable asset for businesses, IVRy positioned itself as a pioneering force in the landscape of AI solutions.
The company has developed the 'IVRy Data Hub,' offering tools for voice of the customer (VoC) analysis and data visualization of call interactions. Additionally, the launch of the 'Ivry AI Contact Center,' which serves as an AI-native contact center infrastructure, has allowed for better resource management of customer interactions. Recently, the introduction of 'Ivry AI Chat' aims to unify knowledge across phone and chat interactions, signaling a significant stride toward enhancing customer engagement through artificial intelligence.
In less than a year, the number of calls processed surged from 50 million to 100 million, while the account count grew from 35,000 to over 60,000, marking an impressive 1.7-fold increase. This rapid growth demonstrates how effectively IVRy has been able to meet the evolving demands of its customers.
Recent Initiatives Towards Customer Value Maximization
In 2026, IVRy has undertaken a multitude of initiatives aimed at enhancing value across various dimensions. Following a significant series of fundraisings totaling 4.5 billion yen from three major banks, the total amount raised by the company reached approximately 15.11 billion yen. This funding supports ongoing efforts like expanding service offerings, entering the contact center domain, holding conferences, and implementing solutions in large enterprises.
Among the pivotal moves undertaken recently include:
1. New Service Launches: The introduction of 'Ivry AI Contact Center' allows for the automation of contact center operations, while 'Ivry AI Chat' combines phone and chat knowledge into a seamless interface.
2. Strengthening Partnerships: Various collaborative efforts have been initiated, including linking with cloud-based CTI services, forming business matching contracts, and integrating with reservation systems.
3. New Client Acquisitions: A wide range of organizations from Mebius Pharmaceutical to Honda Mobility Land have implemented 'Ivry' systems into their operations, demonstrating its versatility and applicability across industries.
CEO's Message
President and CEO Ryoha Okunishi expressed gratitude to all users of 'Ivry' for contributing to this remarkable 100 million calls milestone. He emphasized that as AI integration moves to its implementation phase, features like VoC data provide invaluable insights into customer sentiments—tapping into the core of customer interaction.
Okunishi underlined that this achievement lays the groundwork for continuous improvements; instead of merely automating calls, 'Ivry' transforms unstructured data into strategic business resources. The ability to effectively meet complex challenges for a diverse range of customers, from small businesses to major enterprises, is now a defining aspect of the service.
At its core, this 833 million hours saved by automating operations isn't just an impressive statistics; it represents the company's commitment to transforming workplace quality and enhancing creativity through technological advancement. Moving forward, IVRy aims to establish itself as a foundational infrastructure for digital transformation across all industries while continually evolving at an unprecedented pace.
Final Thoughts
With a focus on 'delivering the best technology to every individual and company,' IVRy has consistently updated its products to align with societal needs and technological advancements. This rapid adaptability bodes well for future growth and usability as the company strives to support the digital transformation journeys of many organizations. To learn more about IVRy and their innovative AI dialogue platform, visit their corporate website.
Topics Consumer Technology）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.