#United States #Indianapolis #Customer Service #Stevie Awards #OneCause

OneCause Achieves Remarkable Recognition

OneCause, a prominent provider of innovative digital fundraising solutions, has recently been awarded not one, but two Silver Stevie® Awards in the 2025 Stevie Awards for Sales & Customer Service. The accolades include the Silver Stevie for Customer Service Department of the Year in the Computer Software category for organizations with over 100 employees, as well as the Silver Stevie for Contact Center of the Year for companies with up to 100 seats within the technology industries. This recognition marks the eighth consecutive year that OneCause has been honored for its exceptional commitment to customer service.

In a statement shared by the CEO, Steve Johns, he expressed the team’s dedication and passion for providing outstanding support to their nonprofit clients. “We are honored to receive recognition once again for the exceptional support we provide to our nonprofit customers,” Johns stated. “This achievement reflects the dedication and passion of our team, who consistently go above and beyond to ensure our customers are successful in their fundraising.” His remark underscores the critical role that customer service plays in the effectiveness of fundraising efforts.

OneCause’s Customer Support team has a robust approach in place, utilizing multiple channels to assist over 14,000 nonprofits through various means such as phone, email, SMS, live chat, and a dynamic help center. Notably, in 2024, they rolled out Forethought, an advanced AI solution designed to enhance support services. This advancement allows for 24/7 chat capabilities, ensuring that clients can receive timely assistance even outside regular business hours. As a testament to their service quality, their team achieved an impressive 97% customer satisfaction score, greatly contributing to the success of more than 16,000 fundraising events and campaigns conducted by nonprofits of various sizes in the past year.

To facilitate ongoing improvement, the team emphasizes continuous education and skill development through hands-on product workshops, team meetings, weekly coaching, online training, and mentoring programs. This commitment to professional growth extends to their clientele, as they offer insightful learning opportunities including live product workshops, on-demand training courses, and comprehensive materials aimed at sharing best practices that maximize fundraising outcomes.

The competition this year was fierce, with over 2,100 nominations from organizations spanning diverse industries across 45 countries. Esteemed organizations such as IBM and Southwest Airlines were among the notable winners, showcasing the high standards upheld by the judging committees, which comprised 176 professionals from around the world. The scores given to the winners reflect the exceptional levels of service and engagement demonstrated in their respective sectors.

Maggie Miller, president of the Stevie Awards, highlighted the substantial accomplishments of this year's winners, stating: “The outstanding scores awarded to this year's Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.”

About OneCause

Established in 2008, OneCause is at the forefront of revolutionizing fundraising through easy-to-use digital solutions that help nonprofits enhance their donor engagement and secure greater financial support for their missions. With a commitment to driving innovation within the charitable sector, OneCause has already assisted over 14,000 nonprofits across the US and Canada, facilitating the fundraising of $8 billion to date. Headquartered in Indianapolis, the company hosts events like the annual Raise Conference, aimed at fostering collaboration and the exchange of fundraising ideas among nonprofit professionals.

For more information on their services and initiatives, visit OneCause's website and follow them on LinkedIn, X, Instagram, and Facebook.

About The Stevie Awards

The Stevie Awards comprise nine esteemed programs celebrating exceptional achievements across various fields, including customer service, technology excellence, and business innovations. Each year, these awards receive over 12,000 entries from organizations worldwide, with a global judging panel evaluating performances across numerous industries. The Stevies continue to honor outstanding contributions and the people behind them, showcasing the dedication and efforts of professionals globally.