#Canada #Calgary #AI Chatbot #Mappedin #YYC Airport

Mappedin Introduces AI Chatbot at YYC Calgary International Airport

In an innovative leap for air travel convenience, Mappedin, a leader in indoor mapping solutions, has unveiled the first AI-driven chatbot at YYC Calgary International Airport. This cutting-edge service, called AI Navigator, aims to enhance passengers' travel experiences through real-time assistance and personalized geo-aware updates.

AI-Powered Assistance for Travelers

The newly deployed chatbot allows passengers to interact in both Canadian French and English. No app download is necessary; travelers can access the chatbot directly through the airport's website. With the ability to handle routine inquiries such as flight statuses and directions to gates or amenities, this feature aims to streamline the journey for travelers, alleviating the burden on airport staff. As Bart Smith, General Manager of Corporate Services at Calgary Airports, notes, this initiative underscores their commitment to exceeding passenger expectations while achieving operational excellence.

Seamless Navigation and Personalized Help

Travelers can engage with the chatbot using simple conversational phrases. For example, passengers can ask, "Is my flight on time?" or "Where can I find coffee?" The chatbot's spatial awareness enables it to provide contextually relevant follow-up questions based on the traveler's previous inquiries. By integrating indoor mapping with AI capabilities, the chatbot aims to offer a more intuitive navigation experience throughout the airport.

Partnership and Tech Integration

Mappedin collaborated closely with Satisfi Labs to develop this advanced solution. The partnership combines geo-intelligence with multilingual accessibility, ensuring a seamless and uniform passenger experience across various digital touchpoints. This integration not only aids passengers in planning their journeys more effectively but also helps airport personnel manage high passenger volumes through more efficient communication.

Meeting Growing Demand in Air Travel

As air travel continues to rebound, YYC Airport faces unprecedented growth in passenger numbers. Yuval Kossovsky, Managing Director of Transportation at Mappedin, emphasized the challenges airports face in staffing amidst rising demands for personalized assistance. The AI Navigator therefore serves as a pivotal solution in addressing these challenges, helping travelers navigate the terminal with confidence.

Availability and Future Prospects

Currently, the AI chatbot is accessible for all visitors on the YYC website, free of charge. as airlines and airports seek to adopt smarter technologies for improving interactions with customers in crowded environments. With this launch, Mappedin aims to redefine the standard for passenger services at airports worldwide.

For detailed exploration of how Mappedin can transform airport experiences, visit mappedin.com/industries/airports. As they expand their reach, the platform helps make airports not just functional, but truly user-friendly and responsive to the needs of modern travelers.