Likewize Enhances Customer Support with Speedperform Acquisition for Innovative Solutions

Likewize Takes a Big Leap Forward with Speedperform Acquisition

In a strategic move to enhance its customer support capabilities, Likewize, a leading global entity in device protection and technical support, has officially acquired Speedperform, a trailblazer in AI-driven customer service solutions. This acquisition not only strengthens Likewize's foothold in the tech protection industry but also positions it to provide innovative, AI-enhanced services to its clients.

Founded in Dallas, Texas in 1997, Likewize has built a reputation for effectively managing over 250 million device-related issues annually. With a substantial client base that includes major telecoms, financial institutions, and retailers worldwide, the company is recognized for its comprehensive service offerings. These range from warranties and repairs to technical support and upgrade solutions. This acquisition aims to enhance the efficiency of these services through the integration of Speedperform's advanced AI technologies.

What Speedperform Brings to the Table

Speedperform has garnered a solid reputation as an innovative support specialist, best known for simplifying complex support scenarios prevalent in the telecom and technology sectors. Their expertise lies in providing software solutions and support content that help clients streamline their support processes, contributing significantly to customer satisfaction.

With the integration of Speedperform’s capabilities, Likewize is set to:

- Implement smarter self-service options,
- Offer quicker resolutions to customer inquiries,
- Create personalized and intuitive customer experiences.

The AI-driven approach that Speedperform champions will allow Likewize to extend its commitment to client satisfaction while modernizing service delivery. This synergy could represent a significant shift in the customer support landscape, particularly concerning how users interact with technology products.

A Vision for the Future

Ryan O'Hara, CEO of Likewize, enthused about this acquisition, stating, "This marks an exciting new chapter for Likewize as we extend our capabilities to deliver advanced solutions for our clients and their customers. Speedperform's technology aligns perfectly with our vision of alleviating tech-related troubles. Together, we'll provide a broader range of services while venturing into new markets."

By collaborating with Speedperform, Likewize aims to reinforce its position as a customer-centric enterprise committed to offering value at every step of the device lifecycle. From selection and setup to troubleshooting and upgrading, the goal is to ensure that consumers maximize their technology use. As Thomas Thrane, CEO of Speedperform, remarked, "Consumers typically utilize only around 40% of their device's full potential, so our intention is to help them unlock its full capabilities."

Growth Momentum and Market Expansion

This acquisition aligns with Likewize's growth strategy, made possible by Generational Capital's investment late last year, which saw them become the majority stakeholder. The partnership between Likewize and Speedperform not only illustrates a bold step towards growth and innovation but also highlights the companies' shared dedication to enhancing customer experiences. With increased backing from Genstar and Speedperform’s AI-focused insights, Likewize is set to find new, impactful methods for connecting with customers.

Though the financial specifics of this acquisition remain undisclosed, it is evident that the implications will be substantial as Likewize continues its mission of providing top-notch tech protection and support in over 30 countries. The prospect of offering smarter, faster customer support solutions is certainly exciting for both companies, and ultimately for the end users who will benefit from these enhanced services.

As Likewize moves forward, it remains dedicated to making technology disruptions a thing of the past, ensuring their clients remain at the forefront of innovation in an ever-evolving digital world.