#United States #Costa Mesa #Five9 #Synoptek #Teams+

Synoptek Recognized as Five9 Global Partner of the Year

Synoptek, a leader in IT managed services, proudly announces its recent recognition as the 2025 Five9 Global Partner Award winner. This accolade not only celebrates Synoptek's achievements within the Five9 ecosystem of channel partners but also highlights its significant role as Five9's designated Canada Partner of the Year.

A Journey of Partnership

Since beginning its collaboration with Five9 back in 2018, Synoptek has proven its mantle as an innovative player in the field. Achieving official partner status in 2021, Synoptek was also celebrated as Five9's Rising Star Partner. Today, as a certified network partner, Synoptek empowers organizations to optimize Microsoft Teams by extending its capabilities to create a comprehensive enterprise voice solution.

Five9 stands as a premier cloud contact center provider, trusted by thousands of global enterprises. Through Synoptek’s Teams+ platform, voice applications and Five9 integrate effortlessly over a unified carrier-grade network featuring a single dial plan. This simplifies the complex landscape of managing multiple voice systems, ensuring streamlined communication across organizations.

Enhancing Customer Engagement

The innovation that Synoptek introduces with its Teams+ platform is designed to elevate customer engagement significantly. Among its standout tools is number reputation management, which safeguards caller identity and sustains brand credibility. Additionally, the platform offers unique data intelligence that helps drive actionable insights regarding call performance and customer interactions, making it easier for businesses to refine their communication strategies.

Ricardo Ordonez, Teams+ Practice Leader at Synoptek, articulated his thoughts on this recognition: "Five9 has been an exceptional partner. Together, we’ve created a repeatable model that integrates cloud contact center features within Microsoft Teams' environments. This award signifies our solid partnership, and we are eager for the progress that lies ahead."

Who is Synoptek?

Positioned as a pioneering IT Managed Experience Provider (MxP™), Synoptek operates globally as a comprehensive business and digital technology solutions firm. Its goal is to enhance and transform customer experiences, applications, and infrastructures across diverse sectors. Synoptek expertly delivers AI-driven automation, strategic modernization, and experience-led outcomes through its core service pillars: Cloud and Agile Infrastructure, Business Applications and Platform Development, Customer and Employee Experience, and Cybersecurity.

The company’s commitment to growth, inclusivity, and philanthropy is interwoven into its operations. Synoptek is dedicated to providing enhanced business results and unparalleled service to all of its stakeholders, making it a valuable ally in the technology landscape.

About Five9

Five9 is an industry-leading cloud contact center solutions provider, enabling over 3,000 customers worldwide to leverage cloud innovation. Facilitating millions of customer engagements annually, Five9 promotes efficiency and customer satisfaction through intelligent cloud-based systems.

This recent acknowledgment of Synoptek serves as a testament not only to its tireless efforts and achievements but also to the promising future of collaboration within the technological realm. Exciting advancements are on the horizon as Synoptek continues to push the boundaries of what’s possible in the cloud integration space.