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John Hancock Launches Quick Quote: A Leap Forward in Life Insurance

In a significant advancement in the world of insurance technology, John Hancock has unveiled its groundbreaking generative artificial intelligence (GenAI)-based underwriting support tool, known as Quick Quote. This innovative tool is designed to expedite the life insurance quote generation process, revolutionizing how agents assist clients seeking life insurance solutions. With Quick Quote, John Hancock aims to streamline the preliminary assessment stage, a crucial process in purchasing life insurance.

The Impact of Quick Quote

Launched to the public on January 29, 2026, Quick Quote stands out as one of the first reasoning-based GenAI quote-generating engines in the U.S. life insurance market. The tool merges cutting-edge AI technology with the need for rapid responses to agent inquiries, marking a transformative moment in underwriting efficiency and enhancing the customer experience.

Brooks Tingle, president and CEO of John Hancock, expressed pride in this latest innovation, stating, "At John Hancock, we are always looking to leverage the most innovative technology to enhance and streamline the purchase experience for both our customers and our distribution partners." He detailed how Quick Quote not only accelerates underwriting assessments but also creates a more seamless experience for agents.

Transforming Turnaround Times

One of the primary benefits of Quick Quote is its ability to drastically reduce the time needed for preliminary underwriting assessments. Traditionally, this process could take up to a day to complete for straightforward cases. However, using GenAI, Quick Quote condenses this timeframe to a mere 15 minutes. By processing over 4,000 requests each month, the tool enables underwriters to devote their attention to more complex cases, thereby enhancing satisfaction for both customers and agents.

After launching as a pilot program at the end of 2024, Quick Quote has already successfully managed over 20,000 cases, illustrating its capability to handle high volumes efficiently and reliably. Hector Martinez, Head of Insurance at John Hancock, emphasized that Quick Quote is not just about speed but is fundamentally about making the life insurance purchase journey smoother and more accessible.

AI-Powered Strategy

This initiative is part of a broader strategy by John Hancock and its parent company Manulife to embrace an AI-driven future. Aiming to transform into an AI-powered organization, John Hancock is committed to responsibly scaling AI solutions to optimize growth, streamline operations, and deliver world-class customer experiences.

The Quick Quote tool emphasizes this commitment by making insurance solutions more reachable for clients, allowing families to utilize the benefits of John Hancock's offerings to lead longer, healthier lives.

Conclusion

The launch of Quick Quote is an emblematic stride in revolutionizing how life insurance is approached. By integrating advanced artificial intelligence capabilities, John Hancock is not merely keeping pace with industry demands but setting priorities that prioritize customer care and efficiency. For those exploring life insurance options, Quick Quote represents a faster, more accessible way to get started.

To learn more about John Hancock and its transformational journey toward AI integration, visit AI @ Manulife.

John Hancock is a leader in the U.S. life insurance sector, catering to over ten million Americans with a spectrum of financial products. By continuously innovating, they aim to redefine customer service and professionalism in the insurance industry.