Exploring Deterministic Pathways to Business Success Beyond Telecommunications

Introduction

At the Mobile World Congress (MWC) Barcelona 2026, Eric Yang, the President of Huawei Carrier Business, delivered an insightful keynote address highlighting the unprecedented opportunities created by the era of agentic transformation in telecommunications. Yang emphasized the unique position that telecommunications operators hold in harnessing these opportunities by deeply integrating intelligent functions into their core operations, consumer interactions, and internal processes.

Reimagining Home and Consumer Services with AI

One of the primary business landscapes for telecommunications operators lies in home services, where they have traditionally excelled. By integrating AI into various offerings such as home network management, deterministic user experiences, and intelligent video analytics, operators can facilitate a paradigm shift from passive to proactive service models. Users can benefit from vocal commands that enable automatic network fault detection and resolution, monitor internet access time, and ensure seamless experiences with key services like gaming and video streaming. Furthermore, pairing service innovations with bandwidth upgrades and home network services enhances overall service quality, thus driving up revenue.

AI-Powered Voice Services

Voice services remain one of the cornerstone offerings from operators to consumers. AI-driven call agents enhance user experiences across multiple use cases. These agents can filter background noise, ensuring high-quality call experiences even in noisy environments. They also facilitate simultaneous interpretation, transcription services, and AI-based healthcare assistance through phone calls, leading operators to discover new revenue streams from voice services. For mobile internet connectivity scenarios, AI agents can monitor the degradation of network experience quality (QoE) and ensure real-time service experiences. Additionally, they are capable of multi-application planning and execution, enabling intelligent assistants for various purposes like personal travel planning and real-time translation.

Consistent User Experience across Devices

AI agents are equipped to provide personalized and consistent AI services to users across different locations, whether at home, in office settings, or while traveling. For instance, users at home can access high-speed connections to the operator's cloud storage and engage through voice interactions and intelligent searches. Those on the move can similarly access their home storage via the operator’s dedicated network channels. By utilizing an agent-based services platform that comprehends multimodal intentions and supports long-term memory and multi-tasking planning, operators can dissolve boundaries between different scenarios and devices, delivering a unified and intelligent service experience.

Internal Operational Efficiency through AI

For operators seeking new opportunities within B2B intelligent transformation, service scenarios serve as crucial monetization pathways while capabilities form the backbone of service provision. Key operational scenarios like marketing, sales, customer service, and maintenance play vital roles in generating value. Focusing on these areas initially, operators can leverage AI to enhance their operational efficiencies, optimize user experiences, and develop their service capabilities. Such advancements lay a solid foundation for positioning operators favorably as they navigate towards success in the AI realm.

Integrating AI across Industry Processes

Operators can further embed these AI capabilities into the business processes of their industrial clients. These key industrial scenarios require high levels of security and reliability, such as government services and manufacturing sectors. By leveraging systematic advantages encompassing cloud and networks, operators can collaborate with partners to deliver end-to-end solutions. Through these efforts, operators assist their industrial clients in achieving digital and intelligent transformation.

Conclusion

Eric Yang concluded his address by stating, "The future is not just a place we are heading towards, but a place we are actively creating." He reaffirmed Huawei's commitment to developing AI-centered network solutions that empower intelligent services, networks, and network elements (NE), enabling operators to capitalize on their strengths and deliver unique experiences and intelligent solutions. Huawei is devoted to collaborating with operators and industry partners to foster innovation, build an ecosystem together, and progress toward a new intelligent world, achieving unprecedented value addition. The MWC Barcelona 2026 event runs from March 2 to March 5 in Barcelona, Spain. During this event, Huawei will showcase its latest products and solutions at booth 1H50 in Fira Gran Via, Pavilion 1. As we approach the era of agentic networks, the widespread commercial adoption of the 5G-A technology intensifies. Huawei is actively working with operators and partners worldwide to unlock the full potential of 5G-A, paving the way toward the evolution of 6G. The company is also developing AI-focused network solutions to enable intelligent services, networks, and NE, expediting the large-scale deployment of autonomous networks and using AI to bolster its core business. Alongside industry collaborators, Huawei aims to contribute to creating high-performance, value-oriented networks and AI computing infrastructure for a fully intelligent future.

For more details, visit Huawei at MWC 2026.