Revolutionizing Customer Service: Sunrise Technologies' AI Agent for Jaipur Living

Sunrise Technologies' AI Agent Launch for Jaipur Living

In an exciting development for the world of customer service, Sunrise Technologies, a prominent global partner of Microsoft, has introduced the Sales Order Assistant, a cutting-edge AI agent designed exclusively for Jaipur Living. Recognized as the largest manufacturer of hand-knotted rugs globally, Jaipur Living is committed to integrating innovative technologies to enhance its customer service experience. This launch marks a significant milestone in the ongoing technological evolution within the company.

Developed using Microsoft Copilot Studio, the Sales Order Assistant aims to streamline operations and boost efficiency for Jaipur Living's customer service team. This AI tool is specially crafted to address common inquiries related to sales orders, such as checking order statuses, tracking shipments, clarifying credit card charges, managing cancellations, and estimating delivery times. What sets this tool apart is its seamless integration within the Microsoft Teams platform, allowing customer service representatives to access needed information swiftly and effectively.

Jaipur Living's success in implementing advanced digital solutions began earlier this year with the integration of Microsoft Dynamics 365 Finance and Supply Chain Management. By developing the Sales Order Assistant, the company is taking a crucial step into a future where technology plays a vital role in enhancing customer interactions.

According to Archana Chaudhary, Chief Operating Officer at Jaipur Living, the focus has always been on delivering exceptional support while continually seeking avenues for innovation. "With the Sales Order Assistant, our team can resolve questions more swiftly, enabling them to concentrate on fostering deeper relationships with customers," Chaudhary said. The introduction of this AI agent not only improves response times but allows the representatives to handle more complex customer queries that require personalized interaction.

The strategic investment in the Microsoft ecosystem demonstrates Jaipur Living's commitment to continual innovation and excellence in customer service. By harnessing the capabilities of AI, Jaipur Living is positioning itself to develop scalable and intelligent operational processes. This enhancement not only benefits the internal team but also significantly improves the customer experience, reflecting the company's dedication to service excellence.

Founded in 1994, Sunrise Technologies has established itself as a leader in providing comprehensive business solutions centered around Microsoft Dynamics 365, the Power Platform, and AI services. Their expertise spans various sectors, including retail and manufacturing, making them an ideal partner for businesses seeking digital transformation and operational efficiency.

On the other hand, Jaipur Living, with its roots in traditional craftsmanship, operates through a network encompassing over 40,000 artisans across 700 villages in India. This brand is committed to preserving the rich heritage of handmade rugs while empowering artisans and fostering ethical practices. Their operational headquarters in Acworth, Georgia, led by CEO Asha Chaudhary, exemplifies their commitment to blending modern technology with age-old artistry.

As Jaipur Living embarks on this journey of digital innovation, the Sales Order Assistant stands out as a beacon of progress, enhancing both operational efficacy and customer engagement. This development serves as a testament to how businesses can leverage AI technology to build stronger, more meaningful connections with their customers while ensuring outstanding service delivery, setting a new standard in the industry.