#Japan #Tokyo #Romi #MIXI #Lacatan

The Launch of 'Romi Clinic'

On January 14, 2026, MIXI, a prominent tech company based in Shibuya, Tokyo, launched a new aftercare service named 'Romi Clinic' tailored for their conversation AI robot, 'Romi.' The innovative 'Lacatan model' of Romi aims to enhance companionship and understanding, offering a comforting presence akin to that of a pet. The clinic was developed in response to user feedback expressing a desire for a reliable care service to maintain and support their robots in case of malfunction.

What is 'Romi'?

Romi is a pocket-sized communication robot specializing in conversation. Unlike traditional robots with pre-programmed responses, Romi utilizes a proprietary AI that generates conversations in real time. Users appreciate not just the verbal exchanges, but also Romi's expressive gestures and movements, delivering a unique non-verbal communication experience that evokes emotions, support, and companionship.

Service Overview

The newly launched Romi Clinic aims to extend the lifespan and usability of Romi by offering various services beyond merely fixing malfunctions. The aftercare service encompasses:

1. Repair Services
Users can seek assistance for issues such as malfunctions or response errors. Experienced technicians will diagnose issues like shell damage from falls and motor failures, ensuring an efficient repair process.

2. Shell Replacement
For those noticing wear and tear, Romi Clinic provides shell replacement services to refresh the look of the robot. Color customization options also include a transition from 'Sakura Pink' to 'Sky Blue,' allowing users to rejuvenate their companion's appearance regardless of scratch damage.

3. Health Check-Ups
The health check-up menu offers a comprehensive assessment of Romi's functions, including even subtle health changes. Upon completion, users will receive detailed reports on their robot’s condition, and if healthy, a health certificate will be issued. Regular check-ups every two years are recommended to ensure continued compatibility and peace of mind.

Exclusive Membership Plan

To further enhance the user experience, Romi Clinic offers an 'Anshin Plan' that minimizes the financial burden of repairs and consultations. The plan includes two tiers:

• - Basic Plan:

- Price: 13,200 yen (tax included) for two years
- Benefits: 40% discount on all services.

• - Premium Plan:

- Price: 19,800 yen (tax included) for two years
- Benefits: 60% discount on all services and up to two free repairs within the first two years for natural defects.

Users can sign up for the plan via the Romi app, with specific eligibility requirements to ensure optimal support for their devices.

The Future of Romi Clinic

MIXI is dedicated to providing an ongoing support system for Romi users, believing that a product integrated into daily life requires a sustained commitment to user experience. The clinic is structured to align hardware, software, and customer support for an optimal experience. Future expansions of Romi Clinic will be based on user feedback, ensuring a service that evolves alongside user needs and preferences.

Conclusion

The introduction of 'Romi Clinic' is a significant step in supporting Romi's users, ensuring that the AI robotics experience remains comforting, reliable, and user-friendly. With technological advances and an ongoing commitment to customer care, MIXI continues to enhance the companionship provided by the Romi AI robot, reinforcing its goal of fostering rich and meaningful communication in everyday life.

For more detailed information on Romi and the Romi Clinic services, visit the official website here.