#USA #Madrid #Atento #CCO #Nick Delis

Atento Welcomes Nick Delis as Global Chief Commercial Officer

Atento Luxco 1, renowned as a leading provider in customer relationship management and business transformation outsourcing (CRM/BTO), has made a significant move by appointing Nick E. Delis as its new Global Chief Commercial Officer (CCO). This strategic appointment, effective immediately, showcases Atento's commitment to accelerating growth in the U.S. BTO services market.

With a robust background in sectors such as technology, finance, and telecommunications, Nick brings over 20 years of executive experience to his new role. His impressive track record includes positions at notable companies such as Konica Business Technologies, Daycom Systems, and Nextiera, where he held pivotal roles, including President and CEO. Most recently, he served as Senior Vice President of International and Strategic Sales at Five9, leading global expansion and sales operations across diverse regions, including the U.S., Canada, Europe, and Latin America.

Dimitrius Oliveira, CEO of Atento, emphasized the significance of this appointment, expressing enthusiasm about Nick's extensive experience in the customer experience (CX) and technology industries. Oliveira stated, "We are delighted to welcome Nick E. Delis as our new Global Chief Commercial Officer. His insights and strategic acumen will be instrumental in driving our growth in crucial markets."

Nick's vision for Atento focuses on transforming the company into a high-performance consultative technology partner. Under his leadership, Atento aims to enhance its contact center operations, drawing on its expertise in customer and employee experiences. The primary goal of his role is to advance Atento's Augmented AI solutions and real-time technologies, fostering intelligent and scalable customer-centric innovations.

In light of recent advancements in artificial intelligence and the growing necessity for empathetic customer experiences, Nick expressed his enthusiasm about joining Atento during this pivotal phase of transformation. He highlighted Atento’s agility in prioritizing customer-first solutions, stating, "As a global leader in the BPO space, Atento's agility to put their customer first is second to none. I'm thrilled to join Atento's dynamic leadership team, alongside the 110,000+ dedicated employees. Our objective is to push the boundaries of technology with a human touch."

Moreover, Nick's ability to forge meaningful strategic relationships will be crucial as Atento seeks to boost its digital transformation efforts and strengthen its competitive edge in key global markets. As the company embarks on this journey under his leadership, the focus remains on leveraging artificial intelligence and innovative solutions to redefine the standards of customer experience.

In conclusion, the appointment of Nick E. Delis as Global Chief Commercial Officer marks a significant milestone for Atento. His wealth of experience and visionary approach will undoubtedly contribute to the company's mission of leading the industry towards new heights of growth and transformation as it adapts to the evolving landscape of customer service and technology.