#Japan #Tokyo #NEXSIA #Marunage #Yuma Fujii

NEXSIA Welcomes Yuma Fujii as Public Relations and Support Partner

In recent times, with the resurgence of inbound demand, the vacation rental market has seen a revitalization. However, the expectations for quality service in accommodation facilities have also escalated, with cleaning standards and operational structure playing crucial roles in influencing customer reviews and repeat business.

NEXSIA Co., Ltd., headquartered in Tokyo and led by CEO Kotomi Kawase, has announced the appointment of Fujii Yuma (commonly known as Chan), representative of MARUNAGE House Cleaning, as its new PR and Support Partner. This initiative aims to bolster information dissemination regarding vacation rental operations while utilizing practical insights gained from on-the-ground experience to enhance service quality, thus reinforcing the support system for property owners and accommodation operators.

Background of the Appointment

The post-COVID recovery of inbound demand and diversification of accommodation needs have led to significant growth in the vacation rental market. Nevertheless, managing such rentals requires extensive knowledge in areas such as legal compliance, site management, pricing strategies, guest relations, and cleaning, all demanding continual improvement.

Until now, NEXSIA has supported numerous property owners by managing their vacation rentals and ryokan operations. There has been a rising request from owners for the company to not only manage operations but to also serve as a reliable partner for consultations. To meet this demand, NEXSIA has decided to incorporate the practical perspectives of an industry expert like Fujii into its management and public relations activities to further elevate service quality.

About Yuma Fujii (Chan)

Fujii oversees MARUNAGE House Cleaning, a cleaning service focused on vacation rentals primarily in the Kansai region, while also owning vacation rental properties himself. He has been instrumental in enhancing cleaning standards and operational efficiency for over 300 facilities, achieving over 15,000 cleaning jobs annually. His service area spans Osaka, Kyoto, Kobe, Nara, Okayama, and Tokyo.

As an active participant in the vacation rental sector, Fujii continues to communicate practical insights from the viewpoints of owners, operators, and cleaning staff. He actively shares information related to vacation rental operations and cleaning through X, emphasizing the importance of improving overall facility value, not just cleaning quality.

Role as PR and Support Partner

In this new capacity, Fujii will undertake various initiatives:

• - Acting as a spokesperson for NEXSIA, sharing practical information related to company services and vacation rental operations.
• - Expanding awareness via social media and web platforms.
• - Proposing service improvement suggestions from an on-the-ground perspective.
• - Providing advice on operation enhancements and supporting the elevation of cleaning and operational quality.
• - Offering supportive partnership to property owners.

This role extends beyond mere public relations, as Fujii is expected to consistently contribute to service quality enhancements based on his extensive experience.

Comments from Yuma Fujii (Chan)

"The vacation rental business doesn't end with a booking. To ensure guest satisfaction and instill confidence in owners, the daily grind and attention to detail are crucial. I aim to leverage my experience in cleaning and vacation rental management to contribute to the overall enhancement of the industry alongside NEXSIA. My goal is to be a supportive presence for property owners while sharing the real-world experiences from the field."

Remarks from Kotomi Kawase, CEO of NEXSIA

"We aspire to be a reliable partner that our clients can depend on long-term, not just an operational management company. Fujii is a seasoned practitioner with vast experience on-site, and I believe his insights and communication skills will significantly benefit NEXSIA. With this appointment, we aim to advance our information dissemination and service quality, making it easier for our clients to trust and delegate their operations to us."

Future Prospects

Moving forward, NEXSIA plans to expand its cleaning services in partnership with Fujii’s MARUNAGE House Cleaning, particularly focusing on Tokyo, to create an environment where property owners can confidently maintain their businesses. By valuing insights gained from direct experience and prioritizing customer feedback, NEXSIA aims to remain a key player in advancing the vacation rental industry as a whole.

About NEXSIA Co., Ltd.

NEXSIA Co., Ltd. is based in Shinjuku, Tokyo, and provides operational management, consulting, cleaning management, and assistance in launching facilities for vacation rentals and accommodations. Their concept revolves around supporting the growth of each unique operation beyond mere delegation.

For property owners considering launching new vacation rentals or reviewing their current management companies, feel free to reach out through the contact email or visit our website for more information.