#Japan #AI Solutions #Tokyo #Customer Support #Altius Link

Altius Link to Exhibit at the Call Center/CRM Conference 2025 in Tokyo

Altius Link Co., Ltd., based in Shibuya, Tokyo, is set to showcase its pioneering solutions at the Call Center/CRM Demo and Conference 2025 in Tokyo, scheduled for November 13 and 14, 2025. This event promises to be a significant gathering for professionals in the customer service and CRM sectors.

Demonstrating Innovative Solutions

At our exhibition booth, attendees can explore our latest cloud-based contact center platform that leverages generative AI capabilities. We will offer hands-on demonstrations of various innovative solutions designed to transform customer service management. One of our standout features includes data-driven services that visualize and analyze customer feedback in real-time, ensuring that businesses can quickly and effectively address operational challenges.

Our booth will also host seminars focused on the utilization of voice recognition tools, communication strategies, and channel design. We invite anyone facing challenges in contact center operations to visit us and discover how our solutions can enhance their customer service experience.

Event Details

• - Date: November 13-14, 2025
• - Time: 10:00 AM to 5:30 PM
• - Venue: Sunshine City, Cultural Convention Center, 3-1-1 Higashi Ikebukuro, Toshima, Tokyo
• - Booth Location: 2F D Hall, Booth #2G-10

Featured Solutions

Altius ONE for Support

We will introduce our all-in-one contact center solution, Altius ONE for Support, particularly tailored to address customer support needs. This platform seamlessly integrates functionalities required for contact center operations, from incoming calls to post-processing and data analysis, providing a complete support experience.

Altius ONE Data Platform VOX

We will present the Altius ONE Data Platform VOX, a groundbreaking service for collecting and analyzing customer interaction data from various touchpoints, including call center records, e-commerce reviews, social media posts, and survey responses. This service utilizes AI to capture authentic customer voices, enabling businesses to extract insights that traditional VOC analyses might miss. Begin harnessing real-time data for more informed decision-making in marketing and engagement strategies. A demonstration of this service, launched on September 2, will be available at our booth.

Free Registration

Attendance to the event is free, but prior registration is required. You can register through the following link: Visitor Registration.

Seminar Highlights

Seminar 1: Understanding Consumer Sentiments

Date: November 13, 2025 | Time: 11:45 AM - 12:30 PM | Location: J Hall
In this session, we will delve into insights gathered from a survey of 3,000 consumers, presenting strategies for effective communication and channel design in the evolving landscape of customer support. Our speaker lineup includes Reiko Hōda and Toshiki Tamura, both leading experts from Altius Link.

Seminar 2: Enhancing Quality through Voice Recognition and AI

Date: November 14, 2025 | Time: 2:10 PM - 2:55 PM | Location: J Hall
This seminar will cover how voice recognition technology can be utilized beyond simple transcription. Led by experts like Mitsukiyo Kimura and Yasushi Kamada, the session will discuss practical applications that enhance training and operational quality in contact centers.

About Altius Link

Altius Link is a joint venture between KDDI and Mitsui & Co., specializing in comprehensive BPO services that support a wide range of corporate activities, from contact center operations to IT solutions. We leverage advanced technologies, including generative AI and sophisticated data analysis, to deliver high-value services that facilitate business transformation. Our mission is to strengthen and enrich connections within society and create lasting value in partnership with our clients.

For more information about our services or the conference, please visit our website at Altius Link.