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Lumen's Latest Achievement in Broadcast Video Services

In a major recognition, Lumen, a leader in managed services, has been awarded the 2026 North American Customer Value Leadership Recognition by Frost & Sullivan. This accolade underscores Lumen's dedication to enhancing the reliability and operational efficiency of broadcast services through its innovative Vyvx Broadcast Solutions platform.

The award celebrates Lumen's exceptional efforts in not just providing connectivity, but also in optimizing workflows and enhancing customer trust within the broadcasting video managed services sector. With a comprehensive ecosystem that includes production, hyperscaler, monetization, and CDN partners, Lumen equips broadcasters with seamless end-to-end solutions, reducing handoffs and improving cohesion in operations.

Lumen’s Competitive Edge

Alaa Saayed, the Vice President of Research at Frost & Sullivan, highlighted Lumen's strategic approach: "This ecosystem-centric methodology allows broadcasters to effectively integrate transport, production, enrichment, and distribution facets." This strategy has been instrumental in helping Lumen maintain a robust market position, driving measurable outcomes while delivering innovative, customer-centric solutions in a rapidly evolving landscape.

Lumen's long-term growth strategy is rooted in customer impact, emphasizing reliability, automation, and essential connectivity. This agility is evident in the way Lumen has scaled across North American markets, adapting to the continually changing demands of the industry.

Focus on Innovation

Innovation is at the core of Lumen's operations. The company’s broadcast portfolio is designed to meet various live media and content distribution needs, featuring AI-driven workflows, proactive monitoring services, and high-performance network infrastructure. By ensuring that broadcast operations are underpinned by specialized technology, Lumen sets itself apart from traditional enterprise networking solutions that typically serve the media sector.

The Vyvx platform exemplifies this specialization, being finely tuned for critical use cases like live sports, breaking news, and real-time collaboration, where parameters such as latency and reliability are vital. As Rick Gibson, the Vice President of Media and Entertainment for Vyvx Broadcast Solutions, affirmed, "Lumen Vyvx is purpose-built for live broadcasts and the most-watched sporting events, ensuring reliability and low latency, which are non-negotiable."

Simplifying Broadcast Complexity

Lumen’s commitment to enhancing customer experience is evident in its approach to streamlining intricate broadcast environments. By amalgamating fragmented workflows into a single, purpose-driven solution, the company effectively shortens deployment timelines while improving operational transparency.

Moreover, Lumen emphasizes automation and AI, fostering quicker decision-making and optimal resource utilization. This translates to substantial value for customers, as they can expect consistent, broadcast-grade performance across live events.

Recognition from Frost & Sullivan

Frost & Sullivan's Customer Value Leadership Recognition is awarded to businesses that successfully develop and execute strategies leading to enhanced market share and customer satisfaction. Lumen’s latest accolade stands testament to its strategic foresight and its adeptness at reshaping the industry landscape through innovative solutions and sustained excellence.

In conclusion, Lumen's recognition by Frost & Sullivan is a significant milestone that heralds not just the company's accomplishments but also sets a benchmark for competitors in broadcast video managed services. As Lumen continues to innovate and enhance its offerings, the full spectrum of the broadcast and media landscape can anticipate greater advancements driven by its expertise and commitment to excellence.