#Japan #Fukuyama #ThinQ Healthcare #Compuru #Vessel Hotel

Vessel Hotel Development Adopts SaaS Compuru

In a groundbreaking move to enhance operational efficiency, Vessel Hotel Development has officially introduced Compuru, their first Software as a Service (SaaS) solution, developed by ThinQ Healthcare. Positioned to replace conventional telephone reminders for hotel managers, Compuru aims to ease the burden of task management and streamline the communication process between hotel operations headquarters and on-site staff.

Background to Implementation

Hotel managers and assistant managers were traditionally required to manage 100% of their operational duties, leading to significant challenges in handling requests from the headquarters and monitoring progress. In the past, dependencies and reminders were communicated via emails and phone calls, while tracking progress often involved painstaking manual updates on spreadsheets. This cumbersome workflow imposed considerable time and mental stress on both headquarters and operational staff. In response to these issues, Compuru was introduced.

Challenges Before Implementation

• - Nearly 20% of requests required follow-ups via email or phone calls, representing a significant operational burden on headquarters.
• - On-site managers and assistant managers were often overwhelmed with emails, causing important requests to get buried under other communications.

Deciding Factors for Adoption

• - The team found that, despite being their first experience with a SaaS product, the implementation barrier was relatively low.
• - Compuru did not require additional application installations for managers, allowing immediate commencement of use.
• - The simplicity and intuitive design of Compuru meant that even the headquarters team could utilize it without extensive training.

Benefits of Implementation

Since the incorporation of Compuru, the hotel’s task completion rate has improved dramatically; from an average of 80% to nearly 90% without any additional reminder effort. The previously labor-intensive process surrounding reminders for 100% task completion has seen a significant decrease in workload. The system's usage has expanded organically, with requests skyrocketing from 40 in the first month to as many as 90 in recent months. Automated reminders facilitate timely task completion, helping maintain deadlines without placing additional pressures on managers. This has led to a welcome reduction in the psychological burden traditionally associated with follow-up communications.

Feedback on Compuru

Managerial staff have reported a seamless onboarding process with Compuru, highlighting the absence of inquiries regarding how to utilize the system. Tasks are now completed on time with minimal stress, which has substantially enhanced operational efficiency across involved personnel. The implementation of the system allows for smoother flow of necessary tasks without friction, significantly improving the work atmosphere.

Special thanks to the following individuals for their cooperation during this interview:

• - Kazuo Ishiguro, General Manager of Human Resources Department
• - Shigetoshi Ooyama, Marketing Department Manager
• - Manabu Sumida, Administrative Department Manager
• - Taiga Yukimori, Administrative Department Section Chief

Full Interview and Case Studies

For more detailed insights, visit: Compuru Case Studies

Addressing Key Challenges

Compuru is revolutionizing task-related requests and follow-ups within companies by automating these processes. Organizations typically incur high costs to eliminate unaddressed requests, which include:

• - E-learning participation
• - Submission of evaluation goals
• - Responses to organizational surveys
• - Operating system updates
• - Two-factor authentication compliance
• - Nominations for awards

Employees spend considerable time following up on tasks via Slack or email, leading to stress due to unresponsiveness. The employees responsible for responding must sift through numerous requests from various origins and decipher long, convoluted emails.

Supervisors also find themselves diverted from productive work due to their involvement in managing follow-up opportunities for unresponsive employees. By utilizing Compuru, companies can alleviate these problems, significantly cutting down the total time commitment across all staff and promoting a more productive working environment that allows for cost-saving measures.

Features of Compuru

1. Fully Automated Reminders
Compuru allows for task requests to be completed in one click and automatically sends reminders in line with deadlines. The reminders are strategically targeted only to those employees who have not yet responded, ensuring optimal timing that promotes action without overwhelming recipients.

2. Dynamic Reminders Using Organizational Dynamics
For employees who remain unresponsive past their deadlines, Compuru utilizes organizational dynamics to send reminders automatically, shared with their supervisors and peers, facilitating immediate task completion without requiring additional involvement from managers.

3. Automatic Task Generation and Summarization
Task requests get automatically compiled into a list view for employees, eliminating the need to sift through disparate emails or messaging history. The clarity of requests significantly boosts engagement levels among employees, allowing for swift and efficient task initiation.

Success Metrics of Compuru

Since launching its beta in the past six months, Compuru has received over 400 inquiries from prominent domestic global manufacturers. As a wholly-owned subsidiary of the publicly traded Speee Inc., ThinQ Healthcare emphasizes superior security, operating under ISMS compliance—promising a high level of service reliability. The system's effectiveness is particularly notable in large organizations where automation can lead to substantial cost savings, often reaching hundreds of thousands of dollars, along with achieving response rates nearing 100%.

Examples of Compuru Deployments

• - Company A (IT Sector, 800 Employees): Procured cost savings of JPY 5 million by centralizing management tasks through the economic strategy sector.
• - Company B (HR Sector, 1,500 Employees): Achieved over 70% reduction in resource allocation dedicated to tasks with improved managerial engagement.
• - Company C (Manufacturing Sector, 50,000 Employees): Successfully maintained a 100% participation rate in mandatory e-learning initiatives each month, a metric that is currently ongoing.

Recommended Uses for Compuru

Compuru has been well-received across various organizational structures, particularly by teams involved in:

• - Corporate Planning: Especially those driving overall Digital Transformation (DX) and operational enhancement.
• - Business Development: Primarily focusing on improving business KPIs.
• - Administrative Departments: Including IT, HR, and General Affairs, where multiple employees are tasked regularly.

Corporate Overview of Vessel Hotel Development

• - Company Name: Vessel Hotel Development
• - Founded: October 1924
• - Location: 3-4-27 Minamihonjo, Fukuyama, Hiroshima Prefecture
• - CEO: Yoshirou Seo
• - Website: Vessel Group

Corporate Overview of ThinQ Healthcare

• - Company Name: ThinQ Healthcare
• - Established: August 2019
• - Location: 35F, Sumitomo Realty & Development Roppongi Grand Tower, 3-2-1 Roppongi, Minato, Tokyo
• - CEO: Masashi Watanabe
• - Website: Compuru